▼

Commercial Lien Notification Program CLNP

Show All Answers

1. Could my commercial/industrial property have liens placed against it for unpaid gas bills, even if the property is a rental property and I do not reside there or have the account in my name?

Yes. However, you can enroll in PGW’s Commercial Lien Notification Program CLNP in order to get advance notification via email of the impending placement of a lien. The email will show the property address and the amount of the lien. In the future, the email may also have the relevant bill dates.

2. What do I need to enroll in CLNP?

You will need your Commercial Activity License CAL, formerly known as Business Privilege License BPL.

3. How do I apply for a Commercial Activity License?

To obtain a Commercial Activity License, visit the Philadelphia Department of Licenses & Inspections L&I website. You can also call L&I at 215-686-8686.

4. Once I have the necessary license, how do I apply for CLNP and register my properties into the program?

Please go to our "HOW TO APPLY" page for instructions on how to complete these tasks.

5. I followed the instructions to register my properties but I do not see my properties listed. What should I do?

Please email the CLNP Administrator with a list of the properties not listed in your CLNP account and their corresponding Office of Property Assessment OPA Account Number also known as Parcel number.
OPA is formerly known as the Board of Revision of Taxes {BRT}.

6. If I sell my registered commercial rental property, how do I remove it from CLNP?

Please go to our "HOW TO APPLY" page for instructions on how to complete these tasks.

7. I moved and need to change my home address; I changed my email address or I changed my phone number. How do I update my contact information?

Please go to our "HOW TO APPLY" page for instructions on how to complete these tasks.

▼

Customer Service

Show All Answers

1. How often will I get a gas bill?

Customers are billed monthly.
E-Bill customers will receive an email notification each month that their PGW gas bill is ready with a link to our website.

2. What payment options are available?

Bills can be paid either by mail, online, by phone, or in person at one of our Customer Service Centers or our alternative payment centers. For more information, go to Pay My Bill

3. Is there a low-income program?

Yes. We offer the Customer Responsibility Program (CRP) and the Conservation Works Program (CWP) for low-income customers. There are also grants targeted at those with low-income. Learn more by visiting our Assistance Programs

4. Is installment billing available?

PGW has a 12-month Budget Plan.
Customers may also make payment arrangements based on their household income and the amount the owe. For more information, go to Budget Plan

5. What if I disagree with my bill?

Talk to a PGW representative by phone or in person.

6. What do I do if I have a complaint and I am not satisfied with PGW's response?

You may contact the PA Public Utility Commission at 1-800-692-7380.

7. What do I do if I can't pay on time?

Don't risk having your gas shut off, call for help before you get behind.
Talk to a PGW representative by phone or in person.

8. Is there an insurance plan for gas appliances?

Yes. PGW offers a variety of service plans through our Parts and Labor Plan. Enrollment into these plans opens in the fall. Learn more by going to our Parts and Labor Plan

9. Can I check my PGW account online?

Yes, PGW customers can view their bills online. To register for this convenient service, visit My Account

10. Can I pay my bill online?

Yes, you can log into your account and pay online with a bank account, VISA, MasterCard, Discover, or debit card. A $2.95 third-party payment processing fee will be charged for each payment.

You can select the Auto Pay option and enroll* in automatic monthly payments where your payment will be electronically deducted from your bank account on your bill due date each month, and it's free!

*Please note that it could take one or two months for your enrollment to be completed. Customers should continue to pay their bill until an Auto Pay message is displayed on the coupon section of the PGW bill statement.

For more information, go to My Account

11. Can I pay my PGW bill by credit card?

Yes, you can pay you PGW bill with a credit card online, at one of our Customer Service Centers, or by phone at (215) 235-1000. There is a $2.95 third-party payment processing fee for this service.

12. Do I need to let PGW read my meter or have access to the meter?

Yes, the meter is PGW's property. PGW must have access for purposes of maintenance, operations and meter reading. Failure to allow access to the meter could result in PGW shutting off gas service to the property.

▼

Gas Choice Program

Show All Answers

1. Can you tell me about the Gas Choice Program?

Presently, PGW brings gas to you by:

Purchasing natural gas (COMMODITY) supplies from production areas throughout the country

Transporting the natural gas through long-distance interstate pipelines to Philadelphia (TRANSMISSION)

Delivering the natural gas to your home or business through our local distribution pipeline system (DISTRIBUTION).

The total cost you pay for these services is regulated by the Pennsylvania Public Utility Commission (PUC). The Gas Choice Program starts in September 2003.

Under the Gas Choice Program, you could have the option to choose another natural gas supplier to perform the first two functions - in other words, you will have the option to buy your gas from a new supplier who would bring the gas to the Philadelphia area. PGW will continue to perform the third function of delivering this gas through PGW's local distribution pipeline system to you as well as read your meter, bill you and respond to any emergency.

2. Do I have to choose another natural gas supplier?

No. Participating is entirely up to you, although you may save money by shopping for a new supplier. PGW will continue to buy gas and transport it to Philadelphia as it has always done.

3. How can I save with the Gas Choice Program?

Natural gas suppliers can offer a variety of prices, incentives and options. You can choose the gas supplier who offers the program which best meets your needs and budget.

4. Who is eligible to participate in PGW’s Customer Choice Program?

All PGW customers.

5. How can I find out about suppliers?

Information about any PUC approved suppliers will be provided to customers in the PGW bill envelope and also will be available at PGW Customer Service Centers, PGW's website, or by phone at (215) 787-1277.

6. Who will bill me for my gas?

At first, if you choose a natural gas supplier you will receive two bills. Your supplier will bill you for the gas (COMMODITY) portion of the bill and PGW will bill you for the delivery and distribution portion.

In the future, you will be able to receive one bill, which includes the charges for both companies.

7. If I choose another supplier, will I be able to switch back to PGW?

Yes. In addition to providing you with our regular distribution and pipeline services, PGW will remain an option for the supply of natural gas to your home or business.

8. Is there a charge for switching suppliers?

You should check with each supplier to find out if there are any fees for switching service. You may also want to ask whether a supplier's penalties and fees are fixed or change with the season.

9. Is there a deadline for signing up?

No. The Gas Choice Program has an open enrollment period. You may choose to sign up at any time.

10. Will the quality of gas from the new supplier be the same?

Yes. All suppliers will be required to meet the same PUC standards for quality and heating value.

11. Whom do I call in an emergency?

PGW will continue to provide you with emergency service. Just call (215) 235-1212 for 24-hour assistance.

12. If I live in an apartment/multi-family development does Gas Choice apply to me?

It depends on the terms and conditions of your lease or contract. If there is one gas meter which tracks usage in all households, most likely your management will decide who supplies the natural gas to the property.

13. Who will read my gas meter if I choose another supplier?

PGW will continue to read your gas meter.

14. What if I am a CRP (Customer Responsibility Program) customer and I want to participate in the Gas Choice Program?

If you are a Customer Responsibility Program (CRP) participant, you pay a reduced bill based on your income. This amount is less than the actual cost of the gas you use.

If you are thinking about participating in the Customer Choice Program, you should compare the actual cost of your usage and not the amount of your CRP payment. If you decide to select a new gas supplier, you will no longer qualify for the CRP discount and will be responsible for the actual cost of your gas supply and delivery.

15. If I currently have a PGW Parts and Labor Plan AND choose a new supplier, will PGW still service my appliances?

Yes

16. If I currently receive a PGW Senior Citizen Discount, will I continue to receive it in the Gas Choice Program?

If you receive a PGW Senior Citizen Discount, you will continue to receive that discount on the PGW portion of your bill.

17. What is the "Price to Compare"?

Price to Compare is equivalent to the Commodity portion of your bill and is what you are now paying PGW to buy your natural gas and transport it to PGW, which is the same service a natural gas supplier can provide. This price is quoted in cents per Ccf (100 cubic feet) of natural gas.

By comparing PGW's Commodity charge with the suppliers' offers, you can decide which offer best meets your needs.

18. How do I sign up for the new Gas Choice Program?

Every PGW customer was sent a Release of Information card in the mail. Gas suppliers will contact customers directly who do not respond to the mailing.

The most common way of contacting customers is through advertising and direct mail. Customers who wish to have limited or no information released to gas suppliers may fill out the form or call (215) 787-1277.

19. Where can I get more information about natural gas choice options?

More information about natural gas choice is available online at Utility Choice or by phone at (888) PUC-FACT. Additional information is available through the Office of Consumer Advocate or by phone at (800) 684-6560.

▼

Landlord Cooperation Program LCP

Show All Answers

1. As a property owner, am I responsible for the unpaid gas bills for my property, even if it is a residential property and I don’t live there?

Yes. However, if you enroll in PGW’s Landlord Cooperation Program (LCP), register your property and remain in a cooperative status, your residential rental property will not be liened during the term of the LCP. If you decide not to enroll in LCP or are deemed uncooperative (e.g. improperly refuse entry to a PGW employee), then your property will be subject to lien placement for gas usage incurred at the property.

2. How do I enroll and register my properties into the LCP?

Please go to our “HOW TO” page for instructions on how to complete this task.

3. Once I enroll into LCP, is my property automatically registered into LCP?

Although you use a Housing Inspection (renter’s) License to validate that you are a landlord, once you complete the enrollment application, you must follow the instructions on our “HOW TO” page and follow the instructions to register your rental properties.

4. I followed the instructions to register my property in LCP but I do not see my properties

Please send an e-mail to the LCP Administrator with a list of the properties not listed in your LCP account and their corresponding L&I Housing Inspection License (renter’s license) number.

5. I registered my property and it listed as PENDING STATUS. How do I get it to show as REGISTERED?

Please send an e-mail to the LCP Administrator with the license number and the corresponding property address. The administrator will review the cause of the property being placed in pending status and will make the necessary changes to the system so that the property shows as REGISTERED.

6. How do I avoid being listed as an uncooperative landlord?

You must fully cooperate with the Terms and Conditions of the program. For example, as part of the Terms and Conditions, you must work with PGW to allow us access to the property when requested by PGW.

7. What if I don’t have an active L&I license?

In order to enroll in PGW’s LCP, you must have a valid L&I Housing Inspection License. If you do not, you can contact L&I by dialing 311 (if you live inside the city limits) or 215-686-8686 (if you live outside Philadelphia City limits) to question how to obtain one.

8. I received an error message telling me that there is no match for my license number and/or there is no match for my name and could not enroll. What should I do?

Please e-mail the LCP Administrator with the license number, name as it appears on the license, the rental property address and someone will contact you with instructions on how to proceed.

9. What if I do not want to accept the Terms and Conditions of the LCP?

If you do not accept, in full, the LCP Terms and Conditions, you cannot enroll and register your rental property and will not receive any of the LCP protections.

10. Can I use the same username and password if I have to complete more than one enrollment application?

All usernames are unique and may not be used multiple times. However, the password can be the same for all of your accounts. If you currently have more than one LCP account, e-mail the LCP Administrator with your preferred password and the LCP Administrator will make the changes for you.

11. I have multiple LCP accounts with properties registered in each of them. Am I able to have one account with all my properties registered in the one account?

Yes, you are able to register all of your properties into 1 account with a single username and password. Please go to our “HOW TO” page for instructions on how to complete this task.

12. If I enroll under multiple usernames, may I use the same email address for each enrollment?

Yes, you may use the same email address for an unlimited number of enrollments.

13. Your website states not to use special characters for usernames and passwords. What are special characters?

Special characters are things that are neither letters nor numbers. Examples of special characters are punctuation marks, dollar sign, number sign and ampersand. (Example: *, &, %, $, <, #, @, :, ;, “, +, -, =)

14. What should I do if I have problems using your website?

Please send an e-mail to the LCP Administrator with a brief description of the problem you are experiencing.

15. If I sell the property, what should I do?

You must remove this property from your LCP account. Please go to our “HOW TO” page for instructions on how to complete this task.

16. When I get an L&I license, how long should I wait before registering it into my LCP account?

You should register your property as soon as possible. We ask that you wait at least three (3) business days before trying to register the property since we need to first receive the data from L&I.

▼

Requesting Gas Service

Show All Answers

1. How far in advance should I contact PGW to install a new gas service line for my home or business?

You should contact PGW at least 4-12 weeks before you'll need the gas line installed.

2. Who do I contact for a new service to my business?

Please contact PGW's Residential/Commercial Department at:
Philadelphia Gas Works
Marketing Department, Res/Com
800 West Montgomery Ave.
Philadelphia, PA 19122

Residential
Ph: (215) 684-6730
Fx: (215) 684-6096

Commercial
Ph: (215) 684-6740
Fx: (215) 684-6096

3. How can our facility lower its energy costs?

Your facility can easily lower its energy costs by converting to natural gas, a clean, efficient and plentiful fuel that is generally lower in cost than electricity.

4. Does PGW recommend any contractors?

No, PGW does not recommend particular contractors.