Show All Answers
You can select the Auto Pay option and enroll* in automatic monthly payments where your payment will be electronically deducted from your bank account on your bill due date each month, and it's free!
*Please note that it could take one or two months for your enrollment to be completed. Customers should continue to pay their bill until an Auto Pay message is displayed on the coupon section of the PGW bill statement.
For more information, go to My Account
The total cost you pay for these services is regulated by the Pennsylvania Public Utility Commission (PUC). The Gas Choice Program starts in September 2003.
Under the Gas Choice Program, you could have the option to choose another natural gas supplier to perform the first two functions - in other words, you will have the option to buy your gas from a new supplier who would bring the gas to the Philadelphia area. PGW will continue to perform the third function of delivering this gas through PGW's local distribution pipeline system to you as well as read your meter, bill you and respond to any emergency.
In the future, you will be able to receive one bill, which includes the charges for both companies.
If you are thinking about participating in the Customer Choice Program, you should compare the actual cost of your usage and not the amount of your CRP payment. If you decide to select a new gas supplier, you will no longer qualify for the CRP discount and will be responsible for the actual cost of your gas supply and delivery.
By comparing PGW's Commodity charge with the suppliers' offers, you can decide which offer best meets your needs.
The most common way of contacting customers is through advertising and direct mail. Customers who wish to have limited or no information released to gas suppliers may fill out the form or call (215) 787-1277.
ResidentialPh: (215) 684-6730Fx: (215) 684-6096
CommercialPh: (215) 684-6740Fx: (215) 684-6096