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Contact Us By Phone
  Have your account number ready before you call.
Call Center Hours: Monday - Friday, 7 AM - 6 PM

Phone Number   Department
215-235-1212   Gas Leaks and Emergencies, 24 hours a day. If you smell gas or have an unsafe condition, call immediately.
215-235-1000
  Customer Service: Billing & General Information, Special Programs
215-235-2050   Customer Service: Appliance Service, Gas Turn-On and Turn-Off
215-684-6100   LIHEAP and CRP Program Information: low-income assistance
215-684-6730   Marketing -- Residential Accounts
215-684-6740   Marketing -- Small Commercial Accounts
215-684-6671   Marketing -- Large Commercial and Industrial Accounts
215-232-2244   Report a Meter Reading - read meter left-to-right before calling.
215-235-1777   Collections: Unable to pay your bill on time? Call to find out what to do.
215-236-4646   Hearing Impaired Line
215-235-2175   Informacíon y Servício en Español
800-242-1776   Before You Dig, call 24-hour PA One-Call System.
215-684-6383   Report the Theft of Gas. You need not identify yourself. Gas theft endangers others. 24-hour confidential Theft Tipline.
   
If you experience a problem with the PGW website itself, contact the webmaster at webmaster@pgworks.com. Please do not use this e-mail address for billing or service issues.



The Best Times to Call:
Tuesday through Friday between 7 a.m. and 8:45 a.m. or between 1 p.m. and 3 p.m.

- OR -

Contact Us in Writing at:
Philadelphia Gas Works
Correspondence Department
P.O. Box 3500
Philadelphia, PA 19122
 


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