PGW's goal is to provide our customers with the highest quality gas service. In May 2001, PGW undertook a special initiative to meet that goal. The first requirement has been to ensure that customers can reach us to have their questions answered promptly or to place their order for service quickly and without hassle.

We have made major strides in improving the productivity and efficiency in our Call Center. To track the activity levels on our telephones and to monitor how well we are meeting the goals we have set, click on the link below. The data is updated monthly and shows our performance in the past year.

Call Center Monthly Performance.