PGW is committed to provide our customers with courteous and efficient service. To accomplish our goals, PGW carefully monitors our customer service performance which includes the number of telephone calls answered within 30 seconds, the number of PUC informal complaints filed and the percentage of first call resolutions.

Field Operations

At PGW, safety is our ultimate priority - around the clock, year-round. To ensure PGW provides our customers with safe, reliable natural gas service, PGW monitors our emergency response rate and percentage of appointments kept.

Finance

To strengthen its financial position, PGW continuously focuses on improving its overall collection efforts. By highlighting the collection rate of gas receipts to total billings, PGW is able to monitor whether or not the company is achieving its overall corporate collection rate goal.