Please note that transportation customers in the interruptible classes must execute a service agreement with PGW, and must have or upgrade to Metretek metering equipment. Major Accounts Marketing representatives will be glad to assist customers through this process and can be reached at (215) 684-6671. View more information about interruptible customers
Once both supplier and customer have a signed agreement with PGW, enrollment is achieved by submitting the Authorized Supplier Notice or agency letter, which must be signed both by the customer and the supplier.
IT Customers must switch on the first of a month, as they are all on a calendar-month billing cycle. PGW must have all paperwork completed and in-house by the fifth business day before the beginning of a month to enroll a new IT customer for the upcoming month.
Due to the sometimes lengthy process of qualification, meter enhancement, and contracts required for an interruptible customer to switch to transportation service, PGW does not currently support electronic enrollment communications for IT customers. Enrollment of IT customers is expected to continue as a manual process for the foreseeable future.