PGW enrolls a customer by Service Point ID. This 10-digit number is available on the records in PGW’s marketing files, and on the customer’s PGW bill. PGW must have the customer’s service point ID to process an enrollment for a monthly-metered customer.
Enrollment by service point rather than name or account number is both technically practical and allows customers maximum flexibility under Choice. A customer may have a number of meters (one meter = one service point) aggregated under one master account number.
Meter numbers may change, but the Service Point ID is unique and constant. A customer may have multiple accounts. Further, a customer may have both interruptible and firm service points on the same account.
Using the unique Service Point ID allows a customer to enroll one, some, or all of his meters for transportation service, and, in the case of a customer with multiple gas services, would even allow the customer to enroll with more than one supplier if he wished to compare results.