Our Numbers


Emergency Hotline if you smell natural gas or experience a gas-related emergency. Available 24 hours, 7 days a week
¿Emergencias? En Español



(215) 235-1000

Bill Collection

Collections, payment arrangements and shut off notices

(215) 235-1777

Customer Service

Customer Service - My Account

(215) 235-1000

Visit our locations

Customer Service - Residential / Small Commercial

Customer Service - My Business Account, Commercial Resource Center

We are committed to supporting your business needs


Link to web page


LIHEAP (Low Income Home Energy Assistance Program)

Link to web page
(215) 787-HEAT

Natural Gas Conversion

Our customers can learn more online

Parts & Labor Plan

Get your major gas appliances covered

Link to web page
(215) 235-2050


Pay Online

Make a payment from a checking account


Make a payment from a credit card

My Account

Make a payment in person

Make a payment by mail

Insert your bill payment stub with a check or money order   

Philadelphia Gas Works
P.O. Box 11700
Newark, NJ 07101

Other Contact INformation

Career Opportunities

File or follow up on a claim

(215) 684-6535
Mon.-Fri, 8 a.m.-5 p.m.

Doing Business with PGW – Vendor opportunities

Link to web page
(215) 684-6179

Report Gas Theft

Confidential hotline - gas theft endangers others 

(215) 684-6383
Available 24 hours, 7 days a week

Request a Meter Reading

Write down you meter number before giving us a call

(215) 235-1000

Informacion y Servicio en espanol

(215) 235-2175
Mon-Fri, 8 a.m.-5 p.m.

Hearing Impaired (TTY)

(215) 236-4646
Mon-Fri, 8 a.m.-5 p.m.

Call Before you Dig

Pennsylvania One Call System (within Pennsylvania)
24 hours a day, 7 days a week

(800) 242-1776 (outside Pennsylvania)
24 hours a day, 7 days a week