Our Numbers

EMERGENCIES

Emergency Hotline
If you smell natural gas or experience a gas-related emergency. Available 24 hours, 7 days a week
Leaks, Odors, Safety Tips
 


CUSTOMER SERVICE

Customer Service Hours: Mon-Fri, 8 a.m.-5 p.m.

BILLING

(215) 235-1000

BILL COLLECTION

- Collections, payment arrangements and shut off notices

(215) 235-1777

CUSTOMER SERVICE

- My Account

(215) 235-1000

CUSTOMER SERVICE

- Residential / Small Commercial

CUSTOMER SERVICE

- My Business Account, Commercial Resource Center. We are committed to supporting your business needs, Mon-Fri, 8 a.m.-4 p.m.

FILE OR FOLLOW UP ON A CLAIM

(215) 684-6535

LIHEAP

- Low Income Home Energy Assistance Program;
Learn more »

(215) 787-HEAT

MAKE A PAYMENT

- From a checking account or credit card

- In person or by mail

(215) 235-1000

Link to Ways to Pay

ENERGYSENSE

- Savings, rebates and incentive programs;
Learn more »

(855) PGW-SOLVES

NATURAL GAS CONVERSION

- Convert from your energy to natural gas energy

(215) 684-6671

PARTS & LABOR PLAN

- Get your major gas appliances covered;
Learn more »

(215) 235-2050


OTHER CONTACT INFORMATION

VENDOR OPPORTUNITIES

Learn more »

(215) 684-6179

REPORT GAS THEFT

- Confidential hotline 24/7,
Gas theft endangers others

(215) 684-6383

REQUEST A METER READING

- Have your meter number ready before calling

(215) 235-1000

INFORMACION Y SERVICIO en ESPAÑOL

- Mon-Fri, 8 a.m.-5 p.m.

(215) 235-2175

HEARING IMPAIRED (TTY)

- Mon-Fri, 8 a.m.-5 p.m.

(215) 236-4646

CALL BEFORE YOUR DIG

- Pennsylvania One Call System, 24/7
(within Pennsylvania)

(Outside Pennsylvania)

8-1-1



(800) 242-1776