Parts & Labor Plan

PGW Parts & Labor Plan

One moment. That’s all it takes for your home to go from blissful to bleak.

And when that appliance breaks down, it can be even more frustrating to find a contractor, get a quote, wait for an appointment, and then hope the work is done right.

Don’t depend on strangers – become a Home Hero with the PGW Parts & Labor Plan. That way, if something goes wrong with a covered appliance, PGW is there to fix it.

PGW's Parts and Labor Plan is available to residential customers who have natural gas house heaters, gas water heaters, gas dryers and/or split system electric central air conditioners combined with gas heating. Each plan protects customers from parts and labor costs associated with repair or replacement of defective or worn parts as a result of normal usage of covered equipment. If enrolled, you are covered through October 31, 2017.

Put Your Plan to Work: If something does go wrong with a covered appliance, call PGW at 215‐235‐2050 between 7 a.m. and 6 p.m., Monday through Friday, to schedule a maintenance appointment with a PGW technician.

Without a Parts and Labor Plan?
Customers must call a licensed plumber or HVAC contractor for service.

Questions? (215) 235-2050. Para traducción en español, llame al 215-235-2175.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.