Customer Service Centers

Customer Service Center Locations

Visit the center nearest you to pay your bill, apply for assistance programs, turn gas on or off or learn more about the programs and services PGW offers.

Office Location Days Open Hours Open
Center City: 1137 Chestnut St. Mon, Tues, Wed, Thurs, Fri 9 a.m. – 5 p.m.
Frankford: 4410 Frankford Ave. Mon, Tues, Thurs, Fri 9 a.m. – 5 p.m.
Germantown: 212 W. Chelten Ave. Tues, Wed, Fri 9 a.m. – 5 p.m.
North Philly: 1337 W. Erie Ave. Mon, Wed, Thurs 9 a.m. – 5 p.m.
South Philly: 1601 S. Broad St. Closed for Renovations 9 a.m. – 5 p.m.
West Philly: 5230 Chestnut St. Mon, Tues, Wed, Thurs, Fri 9 a.m. - 5 p.m.

* South Philly District Office will be closed for renovations through Friday, November 14. Please see adjusted hours of operation beginning Monday, September 15 for Center City, Frankford and West Philly locations (highlighted in bold*).