This past weekend, PGW representatives visited approximately 2,600 low-income customers with information on CRISIS grants. These grants may be used as a down payment as part of a payment agreement, which could enable many of these customers to have their service restored.

Beginning this week, PGW representatives are attempting to visit an additional 1,400 customers with shut-offs to discuss options to have their service restored. Also, PGW mailed letters to each of these two groups of customers urging them to contact PGW by telephone to discuss options to have their service restored. PGW is providing a special number for customers to call, (215) 978-1051, to assure that their situation is handled as quickly as possible.

In addition to all of these extraordinary personal outreach measures, PGW is contacting each of these shut-off customers using an automated telephone system urging them to call the special number to discuss options to have their service restored. It is PGW’s goal to restore service to as many heating customers as possible and to continue to provide that service throughout the heating season.

For more information on any of these programs, including LIHEAP and CRISIS grants, customers should call PGW at (215) 235-1777 or visit one of PGW’s six Customer Service Centers that are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

***North Central, 1800 N. Ninth Street, Tuesday, Wednesday and Thursday.

(only for LIHEAP application intake and only during LIHEAP season)

LIHEAP applicants may also visit our Community Outreach Vehicle, located at Castor Avenue and Hoffnagle Street, from 9 a.m. to 3 p.m., Tuesdays, Wednesdays or Thursdays.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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