"Our goal is to get payment from those customers who can afford to pay but refuse to do so," said President and CEO, Thomas Knudsen. "It’s not fair to other customers who pay on time, every month. We strongly urge customers to get their accounts current now, before we’re forced to shut them off," said Knudsen.

PGW has made every effort to collect debt from those customers who habitually refuse to pay. These efforts include telephone calls, bill inserts, bill payment arrangements, and field visits. Shutting off service means no gas for hot water or cooking, two things customers use regularly but often take for granted.

To prevent shut off, customers who have past due accounts should mail their payments as soon as possible, or make payment arrangements by contacting PGW at 215-235-1777. Customers also may pay with their Visa or MasterCard over the telephone, or make payment arrangements at one of PGW's six customer service centers. For information on PGW office locations and operating hours, customers may call PGW at (215) 235-1000.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street – Monday, Tuesday, Thursday and Friday.
Frankford, 4410 Frankford Avenue – Tuesday, Thursday and Friday.
Germantown, 210 W. Chelten Avenue – Tuesday, Wednesday and Friday.
North Philadelphia, 1337 W. Erie Avenue – Monday, Wednesday and Thursday.
South Philadelphia, 1601 S. Broad Street – Monday, Wednesday and Thursday.
West Philadelphia, 5230 Chestnut Street – Monday, Tuesday, Wednesday and Friday.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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