| (Philadelphia,
PA – December 23, 2003) – The Philadelphia Gas
Works’ (PGW) Customer Service Centers will be closed
on Thursday, December 25, 2003, in observance of Christmas
Day and Thursday, January 1, 2004, in observance of New
Year’s Day. On Wednesday, December 24, 2003, in observance
of Christmas Eve, the Customer Service Centers normally
open on this day will operate from 9 a.m. to 1 p.m.
PGW’s six Customer Service Centers are normally open
from 9 a.m. until 5 p.m. on the designated days as follows:
Center City, 1137 Chestnut Street – Monday, Tuesday,
Thursday and Friday.
Frankford, 4410 Frankford Avenue – Tuesday, Thursday
and Friday.
Germantown, 210 W. Chelten Avenue – Tuesday, Wednesday
and Friday.
North Philadelphia, 1337 W. Erie Avenue – Monday,
Wednesday and Thursday.
South Philadelphia, 1601 S. Broad Street – Monday,
Wednesday and Thursday.
West Philadelphia, 5230 Chestnut Street – Monday,
Tuesday, Wednesday and Friday.
PGW customers are also reminded that LIHEAP applications
are now available. LIHEAP (Low Income Home Energy Assistance
Program) is a federally funded program that enables the
state to help low-income households with heating bills during
the winter months. Applicants may visit one of PGW's Customer
Service Centers or our Community Outreach Vehicle, located
at Castor Avenue and Hoffnagle Street, from 9 a.m. to 3
p.m., Tuesdays, Wednesdays or Thursdays. Customers may also
visit the North Central Customer Service Center (1800 N.
Ninth Street) on Tuesdays, Wednesdays and Thursdays from
9 a.m. to 5 p.m. for LIHEAP applications only.
As part of the holiday schedule on Wednesday, December
24, 2003, PGW’s telephone Customer Call Center will
handle billing inquiries from 7 a.m. to noon and the service
line will be open from 7 a.m. to 6 p.m. On Christmas Day
and New Year’s Day, only emergency calls will be taken.
The number for appliance service is 215-235-2050. The number
for billing-related calls is 215-235-1000. Gas leaks or
gas-related emergencies should be reported anytime at 215-235-1212.
Founded in 1836, PGW is the nation's largest municipally
owned natural gas utility, serving a half million residential,
commercial, and industrial customers, and Philadelphia's
choice for quality energy solutions.
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