(Philadelphia, PA – January 13, 2004) – As temperatures continue to plummet across the region, The Philadelphia Gas Works (PGW) strongly urges customers who have had their heating service turned off to take the appropriate steps to have it restored.

LIHEAP, (Low-Income Home Energy Assistance Program), Crisis and UESF (Utility Emergency Services Fund) grants are available to help low-income households with their heating bills during the winter months. As part of a payment arrangement, these grants may be used to help customers have their service restored.

PGW offers affordable payment arrangements. In addition, eligible customers may participate in PGW’s CRP (Customer Responsibility Program), a customer assistance program designed to provide affordable service to eligible low-income customers.

For more information on any of these programs, or to enter into a payment arrangement, customers should call PGW at 215-235-1777 or visit one of PGW’s six Customer Service Centers that are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street – Monday, Tuesday, Thursday and Friday.
Frankford, 4410 Frankford Avenue – Tuesday, Thursday and Friday.
Germantown, 210 W. Chelten Avenue – Tuesday, Wednesday and Friday.
North Philadelphia, 1337 W. Erie Avenue – Monday, Wednesday and Thursday.
South Philadelphia, 1601 S. Broad Street – Monday, Wednesday and Thursday.
West Philadelphia, 5230 Chestnut Street – Monday, Tuesday, Wednesday and Friday.
***North Central, 1800 N. Ninth Street, Tuesday, Wednesday and Thursday.
(only for LIHEAP application intake and only during LIHEAP season)

LIHEAP applicants may also visit our Community Outreach Vehicle, located at Castor Avenue and Hoffnagle Street, from 9 a.m. to 3 p.m., Tuesdays, Wednesdays and Thursdays.

Founded in 1836, PGW is the nation’s largest municipally-owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia’s choice for quality energy solutions.