HELP IS AVAILABLE TO PGW CUSTOMERS WHO HAVE HAD GAS SERVICE SHUT OFF

(Philadelphia, PA – December 26, 2002) – The Philadelphia Gas Works (PGW) is encouraging customers who have had their gas service terminated to have it restored by applying for a CRISIS grant. CRISIS grant applications are being accepted until March 27, 2003.

PGW will accept a CRISIS grant as payment for service restoration, regardless of the amount of the grant. The maximum amount of a CRISIS grant is $300. If there is a remaining balance, customers will then enter into an affordable payment agreement. Customers will not be asked to make a co-payment in order to have their service restored.

To qualify for a CRISIS grant, applicants do not have to be on public assistance or own their homes. Subsidized housing tenants are eligible if they pay for heat. Income guidelines are $11,961 for one person in the household, $16,119 for two people in the household, $20,277 for three people in the household, $24,435 for four people in the household and $28,593 for five people in the household. For each additional person, add $4,158.

To apply for a CRISIS grant, customers must take their last gas bill, proof of household income and social security numbers to a Neighborhood Energy Center (NEC) or a local Community Based Organization (CBO). Customers may call PGW’s Collections Department at (215) 978-1051 with questions regarding CRISIS grants.

To apply for a CRISIS grant, applicants may visit one of the following Neighborhood Energy Centers:

Belmont, 4087 Lancaster Avenue (215) 382-6107
Congreso de Latinos Unidos, 216 W. Somerset Street (215) 763-8870*
Diversified Community Services, 1920 S.20th Street (215) 336-3511
Friends Neighborhood Guild, 704 W. Girard Avenue (215) 923-1544*
Germantown Settlement, 218 W. Chelten Avenue (215) 849-3104
New Kensington CDC, 2513 Frankford Avenue (215) 427-0350*
South Lehigh Action Council, 2211-13 W. Sergeant Street (215) 229-2851
Southwest CDC, 6328 Paschall Avenue (215) 729-0800

*Spanish speaking available

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Philadelphia, PA – December 19, 2002

PGW OFFICES TO BE CLOSED ON CHRISTMAS DAY DECEMBER 25, 2002 AND NEW YEAR’S DAY JANUARY 1, 2003

The Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Wednesday, December 25, 2002, in observance of Christmas Day and Wednesday, January 1, 2003, in observance of New Year’s Day. On Tuesday, December 24, 2002, in observance of Christmas Eve, the Customer Service Centers normally open on this day will operate from 9 a.m. to 1 p.m.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

PGW customers are also reminded that LIHEAP applications are now available. LIHEAP (Low Income Home Energy Assistance Program) is a federally funded program that enables the state to help low-income households with heating bills during the winter months. Applicants may visit one of PGW's Customer Service Centers or our Community Outreach Vehicle, located at Castor Avenue and Hoffnagle Street, from 9 a.m. to 3 p.m., Tuesdays, Wednesdays or Thursdays. Customers may also visit the North Central Customer Service Center (1800 N. Ninth Street) on Tuesdays, Wednesdays and Thursdays from 9 a.m. to 5 p.m. for LIHEAP applications only.

As part of the holiday schedule on Tuesday, December 24, 2002, PGW’s telephone Customer Call Center will handle billing inquiries from 7 a.m. to noon and the service line will be open from 7 a.m. to 6 p.m. On Christmas Day and New Year’s Day, only emergency calls will be taken. The number for appliance service is 215-235-2050. The number for billing-related calls is 215-235-1000. Gas leaks or gas-related emergencies should be reported anytime at 215-235-1212.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Wednesday, December 18, 2002

THOMAS E. KNUDSEN CONFIRMED PRESIDENT & CEO OF PGW

The Philadelphia Gas Works (PGW) announced the confirmation of Thomas E. Knudsen as President and Chief Executive Officer of the nation’s largest municipally owned natural gas utility. Mr. Knudsen has served in this capacity since July, 2001.

The Philadelphia Gas Commission confirmed Knudsen’s appointment, who was formally named by the Philadelphia Facilities Management Corporation (PFMC) Board on June 15, 2002, as President and Chief Executive Officer this morning. The company had been without permanent management since 1999.

"I’m pleased that the Gas Commission has confirmed my appointment. We will continue on the path of excellence and I look forward to the day PGW is once again considered among the top tier of gas distribution companies," said Knudsen.

Mayor John Street appointed Knudsen Interim Chief Financial Officer in March 2000. Prior to that, he spent fifteen years working with Community Legal Services as a consultant to the Philadelphia Gas Commission.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Monday, December 9, 2002

PGW ANNOUNCES MANAGEMENT CHANGES; PAUL MONDIMORE NAMED VICE PRESIDENT, FIELD OPERATIONS

(Philadelphia, PA – December 9, 2002) – The Philadelphia Gas Works (PGW) has announced several executive staff changes effective immediately.

Harvey Clark will assume responsibility for Sales and Marketing as Vice President, Marketing and Corporate Communications, Paul Mondimore is promoted to the position of Vice President, Field Operations, Douglas Moser is promoted to the position of Vice President, Gas Management and Janice Walsh is promoted to the position of Senior Vice President, Operations.

Paul Mondimore brings a wealth of experience into his new position as VP of Field Operations. A Drexel University graduate, Mondimore started at PGW in 1981 in the Distribution Department as an Engineering Assistant and held the positions of Construction Supervisor and Pressure Force Supervisor and, until recently, Director of Distribution and Field Services. In his new position, he will report to Janice Walsh directing all activities on the new Field Operations area (formerly known as Field Service and Distribution departments), ensuring the safe delivery of natural gas to PGW customers as well as ensuring the actuate measurement and safe consumption of gas through customer meters and equipment.

"Paul is the first leader of field operations to bring both an extensive operating background and an in-depth knowledge of the IT systems critical to the operations area. Paul has done a great job of managing Field Services and Distribution and is most deserving of this key role," said Interim Chief Operating Officer, Craig White.

The management level changes fall in line with the company’s continuing mission to improve and maintain a high level of customer service.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Monday, December 9, 2002

PGW ANNOUNCES MANAGEMENT CHANGES; JANICE L. WALSH NAMED SENIOR VICE PRESIDENT, OPERATIONS

(Philadelphia, PA – December 9, 2002) – The Philadelphia Gas Works (PGW) has announced several executive staff changes effective immediately. The management level changes fall in line with the company’s continuing mission to improve and maintain a high level of customer service.

Janice L. Walsh is promoted to the position of Senior Vice President, Operations. In addition, Harvey Clark will assume responsibility for Sales and Marketing as Vice President, Marketing and Corporate Communications, Paul Mondimore is promoted to the position of Vice President, Field Operations and Douglas Moser is promoted to the position of Vice President, Gas Management.

Ms. Walsh was an integral part of the restoration of the Passyunk Plant natural gas facilities following a devastating fire in December 2000. She provided the appropriate decision-making and leadership required to restructure the Gas Processing Department, while continuing to improve the efficiency, safety and reliability of operations and services.

In her new position, Ms. Walsh will use her organizational skills, focus and tremendous drive to lead the largest and most comprehensive Field Operations Initiative PGW has undertaken in many years.

"Janice’s proven leadership and committed support staff will integrate the Field Services and Distribution groups into one cohesive unit to make Field Operations more efficient and customer-focused," said Interim Chief Operating Officer, Craig White.

Ms. Walsh received her BS in Petroleum & Natural Gas Engineering from Penn State University and following a three-year stay as an Engineer with the Department of the Navy, began working at PGW in 1986 as an Engineering Assistant at the Richmond LNG Plant. She most recently held the position of Acting Vice President, Operations, after spending five years in various management positions in the Marketing Department.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Monday, December 9, 2002

PGW ANNOUNCES MANAGEMENT CHANGES; HARVEY CLARK NAMED VICE PRESIDENT OF MARKETING AND CORPORATE COMMUNICATIONS

(Philadelphia, PA – December 9, 2002) – The Philadelphia Gas Works (PGW) has announced several executive staff changes effective immediately.

Harvey Clark will assume responsibility for Sales and Marketing as Vice President, Marketing and Corporate Communications, Paul Mondimore is promoted to the position of Vice President, Field Operations, Douglas Moser is promoted to the position of Vice President, Gas Management and Janice Walsh is promoted to the position of Senior Vice President, Operations.

Clark will lead the Marketing Department’s initiative to build relationships with various city entities while continuing his duties as PGW spokesperson. He holds a degree in Political Science from Vassar College and was a Michele Clark Fellow at Columbia University, a course of study that was named after his late sister. Clark came to PGW in 1998 as Manager of Communications and Media Relations after having spent 19 years as a broadcaster. He was also a City Representative during Ed Rendell’s first term as mayor and served as an assistant to former New Jersey Governor Christine Whitman.

In 2000, Clark was elevated to the Position of Vice President and now takes on the added responsibility of leading PGW’s Marketing Department.

"His familiarity with Philadelphia business and political leaders is a great asset to the company. Harvey is a consummate professional and will undoubtedly enhance PGW’s stature in both the business community and among the citizens of Philadelphia," said Interim Chief Operating Officer, Craig White.

The management level changes fall in line with the company’s continuing mission to improve and maintain a high level of customer service.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Monday, December 9, 2002

PGW ANNOUNCES MANAGEMENT CHANGES; DOUG MOSER NAMED VICE PRESIDENT, GAS MANAGEMENT

(Philadelphia, PA – December 9, 2002) – The Philadelphia Gas Works (PGW) has announced several executive staff changes effective immediately.

Harvey Clark will assume responsibility for Sales and Marketing as Vice President, Marketing and Corporate Communications, Paul Mondimore is promoted to the position of Vice President, Field Operations, Douglas Moser is promoted to the position of Vice President, Gas Management and Janice Walsh is promoted to the position of Senior Vice President, Operations.

Moser, who holds a Bachelor of Science in Chemical Engineering from Penn State and an MBA from Widener University, started at PGW in 1979 as an Engineering Assistant. As VP of Gas Management, he will oversee Gas Processing, Engineering, Gas Supply, Gas Transportation and Control, Gas Planning and Federal Regulatory Affairs. Moser was a crucial part of the July 1st restructuring filing PGW submitted to the Pennsylvania Public Utility Commission (PUC). The new tariff will allow customers to choose their own gas supplier as early as September 2003.

"Doug has been and will continue to be key to the development of our Restructuring and Gas Choice Initiative," said Interim Chief Operating Officer Craig White.

The management level changes fall in line with the company’s continuing mission to improve and maintain a high level of customer service.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Wednesday, December 4, 2002

PGW URGES CUSTOMERS TO HAVE SERVICE RESTORED

(Philadelphia, PA – December 4, 2002) – The Philadelphia Gas Works (PGW) is urging customers who have had their heating service turned off to take advantage of several options to have their home heating service restored.

PGW is informing those customers who have had their service terminated that there are numerous options available to have their heating service turned on again. LIHEAP (Low Income Home Energy Assistance Program), CRISIS and UESF (Utility Emergency Services Fund) grants are available to help low-income households with heating bills during the winter months. Eligible customers may also participate in PGW’s CRP (Customer Responsibility Program), a customer assistance program designed to provide affordable service to eligible low-income customers.

Beginning this week, PGW representatives are making telephone calls and personal visits to homes who have had heating service discontinued in order to ask customers how they are currently heating their homes and encourage them to take advantage of several alternatives that may enable them to have service restored.

For more information on any of these programs, customers should call PGW at (215) 235-1777 or visit one of PGW’s six Customer Service Centers that are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday, Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday, Friday
Germantown, 212 W. Chelten Avenue Tuesday, Wednesday, Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday, Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday, Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday, Friday

***North Central, 1800 N. Ninth Street, Tuesday, Wednesday and Thursday.

(only for LIHEAP application intake and only during LIHEAP season)

LIHEAP applicants may also visit our Community Outreach Vehicle, located at Castor Avenue and Hoffnagle Street, from 9 a.m. to 3 p.m., Tuesdays, Wednesdays or Thursdays.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Wednesday, December 4, 2002

TURN ON AND TURN OFF APPLICATIONS NOW AVAILABLE ON PGW’S WEBSITE

(Philadelphia, PA – December 4, 2002) – The Philadelphia Gas Works (PGW) announces that Turn On and Turn Off applications for residential customers are now available online at www.pgworks.com.

Previously, customers were only able to request Turn On or Turn Off service in person at one of PGW’s six Customer Service Centers or via the telephone. Now, customers may fill out applications online any time. Upon completion of an application, customers seeking to turn on new service will receive an automatic welcome letter in response. Customers wishing to terminate service will receive a confirmation notice informing them PGW will respond to their request within 24 hours.

This innovation provides customers quick, convenient, reliable service and is one of many internet enhancements to come. More information will be included in the December Good Gas News, which accompanies customers’ monthly billing statement.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Thursday, November 21, 2002

PGW OFFICES TO BE CLOSED ON THANKSGIVING DAY NOVEMBER 28, 2002

The Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Thursday, November 28, 2002, in observance of Thanksgiving Day.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday, Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday, Friday
Germantown, 212 W. Chelten Avenue Tuesday, Wednesday, Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday, Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday, Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday, Friday

PGW customers are also reminded that LIHEAP applications are now available. LIHEAP (Low Income Home Energy Assistance Program) is a federally funded program that enables the state to help low-income households with heating bills during the winter months. Applicants may visit one of PGW's Customer Service Centers or our Community Outreach Vehicle, located at Castor Avenue and Hoffnagle Street, from 9 a.m. to 3 p.m., Tuesdays, Wednesdays or Thursdays. Customers may also visit the North Central Customer Service Center (1800 N. Ninth Street) on Tuesday, Wednesday and Thursday from 9 a.m. to 5 p.m. for LIHEAP applications only.

As part of the holiday schedule on Thursday, November 28, 2002, PGW’s telephone Customer Call Center will handle emergency calls only. PGW’s Call Center operates Monday through Friday, from 7 a.m. until 6 p.m. The number for appliance service is 215-235-2050. The number for billing-related calls is 215-235-1000. Gas leaks or gas-related emergencies should be reported anytime at 215-235-1212.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Tuesday, November 12, 2002

PGW BEGINS ACCEPTING LIHEAP APPLICATIONS

The Philadelphia Gas Works (PGW) announces LIHEAP (Low Income Home Energy Assistance Program) applications are now being accepted from those who need assistance paying their home heating bills. The deadline to apply is March 27, 2003.

LIHEAP is a federally funded program that enables the state to help low-income households with heating bills during the winter months. Although the Department of Public Welfare (DPW) administers LIHEAP, it is not a welfare program.

To qualify for a LIHEAP grant, applicants do not have to be on public assistance or own their homes. Subsidized housing tenants are eligible if they pay for heat. Income guidelines are $11,961 for one person in the household, $16,119 for two people in the household, $20,277 for three people in the household, $24,435 for four people in the household and $28,593 for five people in the household. For each additional person, add $4,158.

To apply for LIHEAP, applicants may visit one of PGW's Customer Service Centers or our Community Outreach Vehicle, located at Castor Avenue and Hoffnagle Street, from 9 a.m. to 3 p.m., Tuesdays, Wednesdays or Thursdays. When applying, applicants must bring proof of social security numbers for everyone in the household, proof of income for all members of the household and their most recent heating bill. For more information, call PGW's LIHEAP hotline at 215-684-6100.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday and Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday and Friday
Germantown, 212 W. Chelten Avenue Tuesday, Wednesday and Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday and Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday and Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday and Thursday

***North Central, 1800 N. Ninth Street, Tuesday, Wednesday and Thursday.

(only for LIHEAP application intake and only during LIHEAP season)

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Friday, November 8, 2002

PGW OFFICES TO BE CLOSED ON VETERANS’ DAY NOVEMBER 11, 2002

The Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Monday, November 11, 2002, in observance of Veterans’ Day.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday and Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday and Friday
Germantown, 212 W. Chelten Avenue Tuesday, Wednesday and Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday and Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday and Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday and Friday

As part of the holiday schedule on Monday, November 11, PGW’s telephone Customer Call Center will handle emergency and service calls only. PGW’s Call Center operates Monday through Friday, from 7 a.m. until 6 p.m. The number for appliance service is 215-235-2050. The number for billing-related calls is 215-235-1000. Gas leaks or gas-related emergencies should be reported anytime at 215-235-1212.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Thursday, October 31, 2002

WEATHER NORMALIZATION ADJUSTMENT TO APPEAR ON PGW CUSTOMER BILLS

Philadelphia Gas Works’ (PGW) heating customers will soon see a Weather Normalization Adjustment (WNA) line item on their natural gas bills. Starting in December 2002, the adjustment, which has been approved by the Pennsylvania Public Utility Commission (PUC), will appear on monthly gas bills. The WNA will assist PGW in stabilizing its income and allowing it to operate more efficiently within its budget during the heating season.

The WNA can either reduce or add to the non-gas charges, depending on weather conditions. It will result in a reduction when temperatures are colder than normal and increase when the temperatures are warmer than normal. Over time, these adjustments balance each other out.

The adjustment will appear on bills starting in December 2002 and on subsequent bills through May 2003 for those customers who heat with gas, and only during the heating season. For customers enrolled in budget billing programs, the WNA will be factored into their payments during quarterly reviews and adjustments. Customers in the Senior Citizens Discount Program will have their discount calculated after the WNA has been applied.

During the 2003-2004 heating season, the adjustment will appear on bills from November through May. After three years, the effectiveness of the WNA will be evaluated. The WNA is a focused effort by PGW to continue to provide quality customer service, maintain better financial health and reduce the need to make frequent requests for rate changes. More information is available on PGW’s website, www.pgworks.com, at PGW’s main office, 800 West Montgomery Avenue, or by calling PGW at 215-787-1251.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Thursday, September 19, 2002

PGW ANNOUNCES PARTS & LABOR PLAN FOR 2003

The Philadelphia Gas Works (PGW) introduced the 2003 Parts & Labor Plan this week with a direct mailing to all PGW residential customers. For as little as $79, customers can purchase an annual heating plan that fits their needs and budget.

Parts and Labor Plan coverage for 2003 goes into effect November 1, 2002. There are several options including water heater, house heater, gas clothes dryer, gas range, and house heater combined with electric central air conditioner coverage. While the average home heater repair bill can top $250, PGW customers with Parts and Labor Plan coverage won’t have to worry about paying such high prices. One annual fee covers the costs of repairing various household appliances separately or together, as with the house heater, water heater and electric central air conditioner combination package that is available for only $183.

Not only will customers save money with a Parts and Labor Plan but they will also enjoy a convenient 48-hour response time from experienced, professional PGW technicians to their homes for repair on all house heater plans (excluding holidays). This is part of PGW’s commitment to providing customers with affordable, reliable service as it has done for the past 166 years.

For more information on the Parts and Labor Plan, visit PGW’s website at www.pgworks.com or call 215-235-1000. Information can also be obtained from one of PGW’s six Customer Service Centers. Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday, Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday, Friday
Germantown, 212 W. Chelten Avenue Tuesday, Wednesday, Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday, Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday, Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday, Friday

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Tuesday, September 10, 2002

PGW ALLOWS MORE CUSTOMERS TO CHOOSE THEIR NATURAL GAS SUPPLIER FOR THE FIRST TIME

(Philadelphia, PA – September 10, 2002) – For the first time since 1989 when the Philadelphia Gas Works (PGW) first implemented a Gas Transportation rate, more of its customers will have the right to choose a different natural gas supplier. This September, PGW started the Gas Choice Pilot Program which allows a select group of up to100 commercial and industrial customers to choose a natural gas supplier other than PGW.

Under the Natural Gas Choice Act of 1999, all of PGW's 520,000 residential, commercial and industrial customers will be able to choose their natural gas supplier in September of 2003. However, PGW will remain the sole distributor of natural gas in Philadelphia.

Over 100 commercial and industrial customers have signed up to participate in the Pilot Program to date. Applications are being processed on a first-come, first-served basis. In order to accommodate the Gas Choice Pilot Program, PGW has installed new technology including an electronic bulletin board accessible over the Internet and state-of-the art software that will account for gas supply nominations, pipeline confirmations of gas supply and Pilot Customer gas usage.

The Pennsylvania Public Utility Commission (PUC) has updated licenses of three suppliers to compete within the PGW service territory. The suppliers are Sprague Energy Corp., TXU Energy Retail Company, L.P., and UGI Energy Services, Inc. Each is also currently qualified by PGW to participate in the Pilot Program. An additional four suppliers are currently completing the necessary steps to participate as well. Commercial and industrial customers who have further questions about the Gas Pilot Program should contact PGW at 215-684-6671.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Thursday, August 29, 2002

PGW OFFICES TO BE CLOSED ON LABOR DAY SEPTEMBER 2, 2002

The Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on September 2, 2002, in observance of Labor Day.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday, Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday, Friday
Germantown, 212 W. Chelten Avenue Tuesday, Wednesday, Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday, Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday, Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday, Friday

As part of the holiday schedule on Monday, September 2, PGW’s telephone Customer Call Center will handle emergency calls only. PGW’s Call Center operates Monday through Friday, from 7 a.m. until 6 p.m. The number for appliance service is 215-235-2050. The number for billing-related calls is 215-235-1000. Gas leaks or gas-related emergencies should be reported anytime at 215-235-1212.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Monday, July 1, 2002

PGW MOVES TO GIVE CUSTOMERS THE RIGHT TO CHOOSE

The Philadelphia Gas Works (PGW) has taken a major step toward allowing its half million customers to choose their natural gas supplier by filing a restructuring tariff today in Harrisburg with the Pennsylvania Public Utility Commission (PUC).

The move is in compliance with the Pennsylvania Natural Gas Choice and Competition Act signed by Governor Tom Ridge in 1999. The new tariff will allow customers to choose their own gas supplier as early as September 2003. Previously, PGW arranged to (1) purchase natural gas supplies from production areas throughout the country, (2) transport the natural gas through long-distance interstate pipelines to Pennsylvania, and (3) deliver the natural gas to homes and businesses through their local distribution system.

Under the Natural Gas Choice Program, customers will have the option to choose another supplier of their natural gas. PGW will continue to deliver the gas through our local distribution pipeline system to homes or businesses. PGW will also continue to read meters and respond to emergencies.

The restructuring is much like that of electricity industry that allows Pennsylvanians to choose their electricity supplier.

"Our customers are extremely important to us," said Tom Knudsen, Interim President and Chief Executive Officer. "This endeavor will allow them to shop around and find the supplier who best fulfills their natural gas needs."

PGW is the nation’s largest municipally owned natural gas utility serving a half million residential, commercial and industrial customers. PGW has been Philadelphia’s choice for quality energy solutions since 1836.

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Tuesday, June 25, 2002

PGW OFFICES TO BE CLOSED ON INDEPENDENCE DAY JULY 4, 2002

The Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on July 4, 2002, in observance of Independence Day.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday, Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday, Friday
Germantown, 210 W. Chelten Avenue Tuesday, Wednesday, Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday, Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday, Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday, Friday

As part of the holiday schedule on Thursday, July 4, PGW’s telephone Customer Call Center will handle emergency calls only. PGW’s Call Center operates Monday through Friday, from 7 a.m. until 6 p.m. The number for appliance service is 215-235-2050. The number for billing-related calls is 215-235-1000. Gas leaks or gas-related emergencies should be reported anytime at 215-235-1212.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Friday, June 14, 2002

PUC COMMENDS PGW CUSTOMER SERVICE

The Pennsylvania Public Utility Commission (PUC) has rescinded an earlier order that required the Philadelphia Gas Works (PGW) to either improve its customer service or outsource some of its call center services.

The PUC recognized that, over the past several months, in addition to numerous other customer service improvements, PGW has consistently met PUC standards requiring the company to answer 80 percent of all customer calls in 30 seconds or less.

At the June 13 public meeting, PUC Commissioner Aaron Wilson, Jr. commended PGW for developing and implementing a new Call Center policy which has resulted in enhanced customer access to PGW.

Last month, Standard & Poor's, the financial rating agency, removed PGW from its negative Credit Watch list, a signal that the natural gas utility's efforts to improve its financial position over the past two years are yielding tangible results. "This change has the practical effect of improving PGW's credit rating and will better enable us to finance company operations," said Thomas E. Knudsen, PGW President and Chief Executive Officer. "We view the Commission's recognition and Standard & Poor's upgrade as important milestones on the road to improved customer service and financial stability," said Knudsen.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial and industrial customers, and Philadelphia's choice for quality energy solution.

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Tuesday, June 11, 2002

PGW ACCEPTING CREDIT CARDS FOR PAYMENT BEGINNING JUNE 11, 2002

The Philadelphia Gas Works (PGW) will begin accepting both MasterCard and Visa as payment options via telephone starting June 11, 2002.

By dialing 215-235-1000 from any touch-tone phone, customers can use PGW’s Easy Access Line to pay their bills. When calling, customers should have their PGW account number as well as a MasterCard or Visa available to access the system. Voice prompts will then guide callers through the entire process. This quick, easy, and safe method is one of the many improvements PGW is making to enhance customer relations.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial and industrial customers, and Philadelphia’s choice for quality energy solutions.

Contact Almaz Kinder, 215-684-6978.

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Wednesday, May 22, 2002

PGW OFFICES TO BE CLOSED ON MEMORIAL DAY; NEW OFFICE HOURS GO INTO EFFECT ON JUNE 3

Philadelphia Gas Works (PGW) Customer Service Centers will be closed on Memorial Day, Monday, May 27.

As part of the holiday schedule on Monday, PGW's telephone Customer Call Center will handle emergency calls only. Gas leaks or gas-related emergencies should be reported anytime at 215-235-1212. PGW's Call Center normally operates Monday through Friday, from 7 a.m. until 6 p.m. The number for service is 215-235-2050. The number for billing-related calls is 215-235-1000.

During the week following Memorial Day, PGW's eight Customer Service Centers will be open from 9 a.m. until 5 p.m. on designated days as follows:

Center City, 1137 Chestnut Street Tuesday, Thursday and Friday
Frankford, 4410 Frankford Avenue Tuesday, Wednesday and Thursday
Germantown, 210 W. Chelten Avenue Tuesday, Thursday and Friday
North Central Philadelphia, 1800 N. 9th Street Wednesday and Friday.
North Philadelphia, 1337 W. Erie Avenue Tuesday and Thursday
Northeast Philadelphia, 8566 Bustleton Avenue Wednesday and Friday
South Philadelphia, 1601 S. Broad Street Tuesday, Wednesday and Thursday
West Philadelphia, 5230 Chestnut Street Wednesday, Thursday and Friday

Effective at 5 p.m. on Friday, May 31, PGW will permanently close its Northeast Philadelphia office and its North Central Philadelphia offices and will implement new operating hours at its six other offices.

Starting on Monday, June 3, PGW's six remaining Customer Service Centers will be open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Monday, Tuesday, Thursday and Friday
Frankford, 4410 Frankford Avenue Tuesday, Thursday, and Friday
Germantown, 210 W. Chelten Avenue Tuesday, Wednesday and Friday
North Philadelphia, 1337 W. Erie Avenue Monday, Wednesday and Thursday
South Philadelphia, 1601 S. Broad Street Monday, Wednesday and Thursday
West Philadelphia, 5230 Chestnut Street Monday, Tuesday, Wednesday and Friday

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial and industrial customers, and Philadelphia’s choice for quality energy solutions.

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Monday, May 6, 2002

PGW ANNOUNCES CUSTOMER SERVICE CENTER CLOSINGS

In an effort to streamline operations, the Philadelphia Gas Works (PGW) has announced it will close two of its customer service centers.

The offices are located at 1800 North Ninth Street (North Central) and 8566 Bustleton Avenue (Northeast), effective at the close of business on May 31, 2002. The closings will save PGW over $1 million dollars by the end of fiscal year 2003.

Affected customers may now go to the North Philadelphia office at 1337 W. Erie Avenue or the Frankford office at 4410 Frankford Avenue. This action reduces the number of customer service centers from eight to six. The remaining centers located throughout the city will allow customers to apply for gas service, pay bills, inquire about LIHEAP and budget plans, or to do business in person.

PGW’s six Customer Service Centers are normally open from 9 a.m. until 5 p.m. on the designated days as follows:

Center City, 1137 Chestnut Street Mon., Tues., Thurs., Fri.
Frankford, 4410 Frankford Avenue Tues., Thurs., Fri.
Germantown, 210 W. Chelten Avenue Tues., Wed., Fri.
North Philadelphia, 1337 W. Erie Avenue Mon., Wed., Thurs.
South Philadelphia, 1601 S. Broad Street Mon., Wed., Thurs.
West Philadelphia, 5230 Chestnut Street Mon., Tues., Wed., Fri.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial, and industrial customers, and Philadelphia's choice for quality energy solutions.

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Thursday, April 11, 2002

PUC VOTES TO GRANT PGW EXTRAORDINARY RATE RELIEF

(Philadelphia, PA - April 11, 2002) The Pennsylvania Public Utility Commission (PUC) voted to grant PGW "extraordinary" rate relief of $36 million from the $44 million requested.

On February 25, PGW filed for extraordinary rate relief in response to concerns of the utility's creditors and rating agencies regarding the absence of sufficient liquidity to meet financial obligations. The company's difficult financial situation had been made even worse by the lost sales resulting from the warmest winter in 90 years of record keeping.

Without this rate relief, PGW was facing a potential downgrading of its bonds, an action which would have severely affected the company's ability to provide safe and adequate gas service.

"We are enormously appreciative of the Public Utility Commission's action. Their willingness to rule on our petition will make it possible to stabilize our financial operation," said Thomas Knudsen, Interim President and Chief Executive Officer.

The increase will raise the bill of a typical residential customer using 100 thousand cubic feet (Mcf) of natural gas annually by about $71 per year. However, customers' bills were recently reduced as a result of lower commodity costs. Overall, the typical residential customer bill is $1,100 per year, $381 less than a year ago.

To further assist the company in addressing its financial issues, Joyce Wilkerson, the Mayor's Chief of Staff, has indicated that the administration is preparing to ask City Council to restructure the $45 million loan PGW owes the city. The present agreement requires PGW to pay the full amount next year.

The proposal would be to pay back the loan over three years ending in 2006. "If City Council approves the change, the company can be restructured financially by 2005. Also, this comes at a time when PGW is making measurable improvements in the areas of customer service, billing, and collections," said Knudsen.

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Tuesday, March 12, 2002

PGW LAUNCHES 'COLD SHOWER' COLLECTION CAMPAIGN

(Philadelphia, Pa. -- March 12, 2002) -- Now that the heating season is coming to an end, the Philadelphia Gas Works (PGW) is making preparations to shut off natural gas service to customers who haven't made a bill payment all winter.

Although PGW is generally restricted from turning off service to residential customers during the heating season, those restrictions will be lifted on April 1.

PGW has initiated a "Cold Shower" advertising campaign urging delinquent customers to make payment arrangements, before they find themselves "in a lot of cold water." The collection campaign is directed toward as many as 100,000 non-low-income customers, who have not made payments during the past 90 days and in total owe PGW an estimated $70 million.

The last thing PGW wants to do is shut off anyone's gas, however, PGW cannot continue to provide service to customers who refuse to make any effort to pay their bills.

To avoid loss of service, customers who have past-due accounts are urged to mail in their payments as soon as possible, or make payment arrangements by contacting PGW at 215-235-1777. Customers also may make payment arrangements at one of PGW's eight neighborhood Customer Service Centers. For information on PGW office locations and operating hours, customers may call PGW at 215-235-1000.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving a half million residential, commercial and industrial customers in the city of Philadelphia.

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Wednesday, March 6, 2002

SCHWEIKER ADMINISTRATION EXTENDS DEADLINE FOR LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM

HARRISBURG (March 1) -- On behalf of Gov. Mark Schweiker, Public Welfare Secretary Feather O. Houstoun today announced that Pennsylvania is extending the deadline to apply for the cash and crisis portions of the Low-Income Home Energy Assistance Program (LIHEAP).

"To make sure as many eligible families as possible will receive help with their heating, we have extended the deadline to apply for both LIHEAP cash and crisis grants until March 29," Secretary Houstoun said. "We hope all Pennsylvanians will help spread the word about this important program’s extension in their neighborhoods and communities."

LIHEAP began accepting applications last November for the 2001-02 heating season. Almost $114 million is now provided for this year’s program, which is expected to serve more than 390,000 households. To date, nearly 304,146 families already have received grants totaling nearly $73 million.

The federally funded LIHEAP helps low-income households pay for a variety of home heating-fuel sources and furnace repairs in the winter. Administered by the Department of Public Welfare (DPW), the program offers two grants, cash and crisis, to assist low-income Pennsylvanians with their heating costs. Families do not have to be on public assistance or own their own homes to qualify.

The cash grant program is designed to help families pay their home heating bills. Cash grants are based on income, family size, type of heating fuel and heating regions. This year, a family of four with an annual income of up to $23,828 can qualify for the program.

In addition to proof of income and household size, applicants must provide a recent bill or a statement from their fuel dealer stating the type of fuel they use and their acceptance as a customer.

Crisis grants of up to $300 are given to families with heating emergencies, such as mechanical breakdowns or unexpected fuel shortages.

In most counties, individuals seeking crisis grants should contact their county assistance office. Individuals in the nine counties listed below are encouraged to contact the following agencies that operate the crisis component in their areas:

• Allegheny -- Allegheny County Department of Community Services, (412) 350-5869;
• Carbon -- Carbon County Action Committee, (610) 377-6400;
• Centre -- Central PA Community Action Committee, (814) 765-1551, or Millheim Family Service Center, (814) 349-5850;
• Lackawanna -- Scranton/Lackawanna Human Development Agency, (570) 963-6836;
• Lancaster -- Community Action Program, (717) 299-7301;
• Luzerne -- Commission on Economic Development, (570) 826-0510;
• Philadelphia -- Department of Licenses and Inspections, (215) 686-2590;
• Wyoming -- Commission on Economic Development, (570) 836-4090; and
• York -- Community Progress Council, (717) 846-4600.

Federal Poverty Level

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Friday, March 1, 2002

PGW ASKS PUC TO APPROVE RATE CHANGES

(Philadelphia, Pa. -- March 1, 2002) -- The Philadelphia Gas Works (PGW) today filed a request with the Pennsylvania Public Utility Commission (PUC) to reduce its annual Gas Cost Rate (GCR) to reflect lower gas prices. The request when combined with a proposal to increase base rates filed earlier this week will have a nominal effect on customer bills.

The proposed GCR reduction represents about $74 million of total annual revenues. When compared with rates that were in place on December 1, the requested rate would have the effect of decreasing the typical residential heating customer's bill paying an average of $95 a month, by about 9-1/2 percent, or $9.05 month.

The base rate request, filed with the PUC on February 25, would increase revenues by about $60 million per year, resulting in an average monthly increase of $9.11 for the typical residential heating customer.

Actual bills will vary, depending on weather conditions, home energy efficiency and individual usage.

Two brochures giving details on the requested rate changes and how they would effect different customers classifications are being included with customer bills this month.

As part of the request for base rate relief, PGW is asking that $44 million of the $60 million be approved as extraordinary rates, effective in mid April, to meet the immediate need to maintain its investment grade bond rating. The remaining $16 million is necessary to provide financing to pay down loans, cover the costs of new projects, upgrade plant security and expand gas leak detection capabilities.

The GCR is represented on bills as a separate charge reflecting PGW's gas supply costs. The GCR is reviewed on an annual and quarterly basis and may be adjusted upward or downward to reflect gas supply costs. The proposed annual rate would go into effect on September 1. Any GCR decreases or increases are passed along to customers without markup.

Founded in 1836, PGW is the nation's largest municipally owned natural gas utility, serving nearly 500,000 residential, commercial and industrial customers in the city of Philadelphia.

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Thursday, February 28, 2002

PHILADELPHIA GAS WORKS NOTICE OF PROPOSED RATE CHANGES

To Our Customers:

Philadelphia Gas Works (PGW) is filing a request with the Pennsylvania Public Utility Commission (PUC) to increase your Base Gas Rates as of mid April 2002. This notice describes PGW’s rate request, the PUC’s role, and what actions you can take.

PGW has requested an overall rate increase of approximately $60 million per year. PGW has also requested that $44 million of the $60 million total rate increase be granted as extraordinary rates to be effective in mid April 2002.

If PGW’s entire $60 million request is approved, the total bill for a typical General Service (GS) Residential Heating Customer using 100 Thousand Cubic Feet ("Mcf") of natural gas would increase from $95 to $104 per month or by 10%.

The total bill for a typical GS Commercial Heating Customer using 382 Mcf of natural gas would increase from $344 to $376 per month or by 9%.

The total bill for a typical GS Industrial Heating Customer using 1,129 Mcf of natural gas would increase from $1,014 to $1,109 per month or by 9%.

The total bill for a typical Philadelphia Housing Authority (PHA) Heating Customer using 289 Mcf of natural gas would increase from $265 to $289 per month or by 9%.

To find out your customer class or how the requested increase may affect GS and PHA bills, contact PGW at 215-235-1000. The rates requested by PGW may be found in PGW Gas Service Tariff Number 1. You may examine the material filed with the PUC which explains the requested increase and the reasons for it. A copy of this material is kept at PGW’s office. Upon request, PGW will send you the Statement of Reasons for the filed changes in PGW Gas Service Tariff Number 1, explaining why the rate increase has been requested.

The state agency which approves rates for public utilities is the PUC. The PUC will examine the requested rate increase and can prevent existing rates from changing until it investigates and/or holds hearings on the request. PGW must prove that the requested rates are reasonable. After examining the evidence, the PUC may grant all, some, or none of the request or may reduce existing rates.

The PUC may change the amount of the rate increase or decrease requested by PGW for each customer class. As a result, the rate charged to you may be different than the rate requested by PGW and shown above.

There are three ways to challenge PGW’s request to change its rates:

1. You can file a formal complaint. If you want a hearing before a judge, you must file a formal complaint. By filing a formal complaint, you assure yourself the opportunity to take part in hearings about the rate increase request. All complaints against the overall rate increase should be filed with the PUC before April 30, 2002. If you wish to file a complaint against the extraordinary rate request you should file your complaint as soon as possible. If no formal complaints are filed, the Commission may grant all, some or none of the request without holding a hearing before a judge.

2. You can send the PUC a letter telling why you object to the requested rate increase. Sometimes there is information in these letters that makes the PUC aware of problems regarding PGW’s service or management. This information can be helpful when the PUC investigates the rate request.

Send your letter or request for a formal complaint form to the Pennsylvania Public Utility Commission, Post Office Box 3265, Harrisburg, PA 17105-3265. A formal complaint form can also be accessed at the PUC Website in Adobe Acrobat format:

http://puc.paonline.com/consumer_services/official_complaint_form_final.pdf

3. You can be a witness at a public input hearing. Public input hearings are held if the Commission opens an investigation of the company’s rate increase request and if there are customers interested in the case. At these hearings, you have the opportunity to present your views in person to the PUC judge hearing the case and PGW representatives. All testimony given ‘‘under oath’’ becomes part of the official rate case record. These hearings are held in the service area of PGW. Please look for Public Notice of time and place of hearings.

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Thursday, January 31, 2002

PGW CONTINUES TO ACCEPT LIHEAP APPLICATIONS PROGRAM EXTENDED TO MARCH 6

The Philadelphia Gas Works (PGW) is continuing to accept applications for the Low Income Home Energy Assistance Program (LIHEAP) through March 6. The deadline to apply was January 31 but has been extended by the Commonwealth of Pennsylvania.

LIHEAP is a federally funded program which enables the state to help low-income households with heating bills during the winter months. Although the Department of Public Welfare (DPW) administers LIHEAP, it is not a welfare program.

To qualify for a LIHEAP grant, applicants do not have to be on public assistance or own their homes. Subsidized housing tenants are eligible if they pay for heat. Income guidelines are $11,596 for one person in the household, $15,674 for two people in the household; $19,751 for three people in the household, $23,828 for four people in the household. For each additional person, add $4,077.

To apply for LIHEAP, applicants may visit one of PGW's customer service centers.

When applying, applicants must bring proof of social security numbers for everyone in the household, proof of income for all members of the household and their most recent heating bill.

For more information, call PGW's LIHEAP hotline at 215-684-6100.