PGW OFFICES WILL BE CLOSED IN OBSERVANCE OF NEW YEAR’S DAY

(Philadelphia, Pa. – December 31, 2014) – Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Thursday, January 1, 2015 in observance of New Year’s Day. Its Commercial Resource Center will also be closed. Its Residential Customer Call Center will remain open on New Year’s Day for emergency calls only.

Read more here.



For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.