Base Rate Basics

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PGW has asked to raise rates for its customers, is that true?
Yes. For the first time in more than 7 years, PGW has asked for permission from our regulators to increase rates.

How much will my PGW bill go up?
The PUC will decide how much PGW is able to raise its base rates. If the PUC decides to allow PGW to increase rates by the amount we have asked for, then the average residential customer using 76 thousand cubic feet (Mcf) per year will see their bill increase by $2.44 a week. CRP customers will not be affected.

Even though we are asking to increase these base rates, the average bill will still be less than it was in 2010, after our last base rate increase.

Why are these rates going up?
At PGW, our top priority is to run a safe and reliable natural gas system. Doing that takes money; so even though we were able to avoid raising rates for nearly 8 years, running a business today is more expensive than it used to be. We have to raise rates to meet those increasing costs.

What is PGW going to do with the increased rates?
Every dollar we collect is reinvested in the company and the City, or is used to cover the cost of supplying and delivering natural gas, safely and reliably. As PGW is owned by the City, it does not make a profit.

When will the PUC make its decision about approval?
The PUC is expected to decide whether to approve the request within the next 9 months. This time period could be shorter if the parties reach a settlement, which the PUC encourages.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.