Smell Gas? (215) 235-1212

Pipeline Improvement

Note: All dates listed on the PGW interactive map are subject to change.

Whether a home or a business – Philadelphians all need safe, clean, affordable energy to get through each and every day, and PGW is here to meet our city’s escalating demand. Philadelphia Gas Works constantly inspects maintains and monitors the network of pipes used to meet the complex energy needs of our City. PGW invests millions of dollars a year to maintain its safe, reliable natural gas distribution system across Philadelphia, creating local jobs, keeping rates for natural gas more steady, reducing ongoing maintenance costs and minimizing service disruptions.


Learn More: PGW Pipeline Improvement Program FAQs

With 6,000 miles of pipeline within the city of Philadelphia, our well-trained and experienced crews take on projects, both big and small, to benefit you and all Philadelphians. We install new gas service lines and underground pipeline to help build better, safer natural gas service across the city.

1. What kinds of disruptions can these projects cause?
Sometimes, unfortunately, service disruptions are necessary to keep our system maintained and updated. PGW tries to make sure that no individual property is without natural gas service for more than eight hours. When such delays are necessary, we appreciate the support and patience of our neighbors as we ensure the continued safety and reliability of our system.

We also attempt to avoid road closures unless completely necessary and to guarantee that trash pick-up and delivery are not interrupted.

2. Who pays for this work?
Projects that are part of PGW’s system maintenance work are already factored into the annual rates charged to PGW customers.

3. Will sidewalks be replaced once work is complete?
Yes. All natural gas pipelines are buried, so digging is necessary for our crews. For that reason, PGW is committed to restoring roads and sidewalks impacted by our work. We take pride in leaving things the way we found them — only better. To file or report a claim call PGW at 215-684-6535.

4. What if I have additional questions?
For other questions contact the PGW Public Affairs office 215-684-6880.

Call Before Your Dig: Practice Safe Digging—It’s the Law!

Take care of yourself, your neighbors and your city. Call 811 before you dig—or (800) 242-1776 from a number outside Pennsylvania.

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.