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Smell Gas? (215) 235-1212


Contacting Pennsylvania’s “One Call” system helps prevent damage to
underground utility lines and keeps individuals and properties safe


PHILADELPHIA (August 11, 2021) – On National 811 Day (August 11), Philadelphia Gas Works (PGW) reminds City residents and contractors to dial 811 at least three business days before digging at any project site to avoid potential injury and to reduce the risk of damaging natural gas infrastructure or other underground utility lines.  


Anyone planning to pave, excavate, or demolish a building should – and is legally required to – call the Pennsylvania 811 system regardless of the size of the project or excavation. It is required to call 811 at least three business days, and not more than 10 business days prior to excavating.

The Pennsylvania 811 number connects to the state’s “One Call” system, which alerts utilities to identify the location of service or distribution lines within the scope of the proposed worksite. The respective utilities will visit the site to either indicate that the site is clear of utility lines, or mark and/or flag the location of its infrastructure. 


Jobsites that do not have visible paint or flag markings onsite should be reported to 811 prior to starting any excavation. Anyone who suspects that a contractor may be digging without a valid Pennsylvania One Call ticket should call 811 to alert all facility owners of a possible safety concern. In 2019, the costs of damages to buried utility lines in the U.S. were estimated at $30 billion.


Calls to Pennsylvania 811 are answered 24 hours a day and notifications to the system can also be made online at For more information, visit PGW’s YouTube channel:


In addition to encouraging everyone to use safe digging practices, PGW also advises anyone who smells gas to leave the area immediately and call PGW’s 24-hour gas emergency hotline at (215) 235-1212.


To learn more about PGW’s commitment to safety, please visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.