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PHILADELPHIA GAS WORKS COLD WEATHER SURVEY SHOWS A DECREASE IN HOMES ENTERING WINTER SEASON WITHOUT GAS SERVICE

(Philadelphia, Pa. – Dec. 15, 2017) – On Friday, December 15, Philadelphia Gas Works (PGW) submitted its annual Cold Weather Survey to the Pennsylvania Public Utility Commission (PUC). The survey gathers data on the number of households that enter the Cold Weather Season without natural gas service. The Cold Weather Survey also allows PGW to reach out to those customers with the greatest level of need.

This year’s survey indicates that 8,761 of PGW’s approximately 476,000 residential customers do not have natural gas service, following the termination of their service during this calendar year. This year’s figure represents a 8.5 percent decrease over 2016.

“The annual Cold Weather Survey helps PGW better identify customers in need of assistance and ensures that we can provide the right customers with the information they need to have service restored,” said Denise Adamucci, vice president of regulatory compliance and customer programs.

Information provided through this survey supplements PGW’s outreach work with neighborhood organizations, first responders, churches, elected officials, and community leaders.  It enables PGW to better educate customers and support households attempting to secure assistance to resume and maintain natural gas service.

Programs such as LIHEAP (Low Income Home Energy Assistance Program), Crisis and UESF (Utility Emergency Services Fund) are currently available to help families restore their gas service. PGW is advising its customers to submit applications for LIHEAP now because grants are first-come, first-served. The fastest way for customers to see if they’re eligible for LIHEAP is to text the word WARM to the short phone number 75308.

Customers without service can also apply for a Crisis grant. Applications for Crisis must be made in person at the Department of Human Services’ Philadelphia County Assistance Office at 1348 W. Sedgley Avenue.

Customers who are not low income may be eligible for affordable payment arrangements that allow the restoration of service. Those customers should contact PGW as soon as possible at 215-235-1777. 

PGW urges its customers to visit www.pgworks.com or one of the company’s customer service centers for assistance. Philadelphians can also help to support those in need of heating assistance by donating to the Utility Emergency Services Fund (UESF). All donations are tax deductible. To donate, visit the Customer Care page of pgworks.com for Assistance Programs & Grants.


VITAL LIHEAP GRANTS ARE NOW AVAILABLE FOR UP TO 150,000 ELIGIBLE LOW-INCOME PHILADELPHIA GAS WORKS CUSTOMERS

(Philadelphia, Pa. – November 1, 2017) – Families in Philadelphia deserve to be warm in winter. That’s why Philadelphia Gas Works (PGW) is urging customers to apply for free LIHEAP grants that can help with heating expenses. LIHEAP, the Low Income Home Energy Assistance Program, is a federal grant that helps low-income households pay their winter heating bills. Grants range from $200 to $1,000, are based on a customer’s income and household size, and DO NOT have to be repaid.

In Philadelphia, where almost one in three households qualify as low-income, 85 percent of the city’s homes use natural gas for heating. That means as many as 150,000 PGW residential customers could be eligible for LIHEAP. These are households where paying for heat in winter accounts for a much bigger portion of total income, often leaving little money for other necessities.

“LIHEAP exists to help low-income residents who struggle to pay for vital warmth in the winter,” said Barry O’Sullivan, director of corporate communications at PGW. “These no-strings grants mean that people may not have to choose between warmth and other needs. And with our texting program it’s easy for people to see if they’re eligible and to apply: they just text FAST to 75308.”

Unfortunately, since LIHEAP funds are limited, and its first come, first served tens of thousands of Philadelphians who are eligible miss out. PGW urges customers to use its texting service to see if they qualify, and to apply early if they are eligible.  To apply, customers can:

  • Text FAST to 75308.
  • Call (215) 235-1000 and ask to have an application mailed to them.
  • Visit one of PGW’s six Customer Service Centers.

Print an application (in English or Spanish) from www.pgworks.com/liheap


PHILADELPHIA GAS WORKS ANNOUNCES NATURAL GAS COST DECREASE THIS QUARTER

(Philadelphia, Pa. – September 1, 2017) – Philadelphia Gas Works (PGW) today announced that this quarter’s gas cost rate will decrease for residential, commercial, industrial and municipal customers. For the next three months, the rate for typical residential customers, for instance, will be lowered to $1.217 per hundred cubic feet (Ccf) from $1.271 per Ccf. The new rate reflects what PGW pays for the gas.

On an annualized basis, the average residential customer using 760 Ccf of natural gas, will now pay $41.30 less per year, however this rate is readjusted quarterly.

PGW reviews its gas cost rate quarterly and determines, based on market conditions, whether it should change. The new rate, beginning September 1, 2017, will stay in effect through November, 30, 2017.

PGW’s residential natural gas rates are made up of two main components: a supply charge and delivery charge:

The supply charge is the part of the bill that reflects the cost and amount of gas used by the customer. This charge is what PGW pays for the gas and is passed on to the customer without markup.

The delivery charge reflects the cost of delivering natural gas to the customer’s residence, distribution system maintenance and customer billing costs, and the amount of gas used by the customer as well as weather adjustments.  

For ways to save, visit pgworks.com to learn great ways to conserve energy and save money on heating bills.


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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.