Smell Gas? (215) 235-1212


Press Releases


(Philadelphia, Pa. – February 27, 2017) – Philadelphia Gas Works (PGW) today announced that it has filed a base rate case with the Pennsylvania Public Utility Commission (PUC). The filing, PGW’s first in eight years, requests permission to increase rates by $70 million per year. If the request is granted, the bill for an average residential customer using 76 thousand cubic feet (Mcf) of natural gas per year would increase by about $2.44 a week. At this new rate, residential customers would pay $2.55 less per week than they did for the same amount of natural gas when rates were last adjusted, in 2010.

“We recognize the pressures on hardworking families and businesses in Philadelphia. That’s why we’ve worked so hard to reduce our operating costs and identify new sources of revenue since our last rate increase,” said Craig White, president and CEO of PGW. “However, changes in the local economy and rising regulatory, healthcare and equipment costs mean that this request is necessary so PGW can continue to safely provide gas service to our neighbors.”

Since 2010, PGW has put changes in place that have avoided over $75 million in healthcare costs, cut borrowing needs by over $185 million, and eliminated over $340 million of long-term debt. In addition, the way PGW manages its operations and finances has led to improved bond ratings, the net result of which is that we save $72 million in debt service payments, on behalf of our customers. Despite these and other cost control measures at PGW, service-line work related to the company’s infrastructure upgrade project, dynamic weather patterns, a flat customer base have meant a decline in sales volume and a net increase in operating costs.

“Since the last base rate increase, winters have become warmer and appliances and homes are more energy efficient,” said White. “That combination has caused our sales volume to drop by over 11% since 2009. To absorb that change, and others, while continuing to ensure that Philadelphia benefits from safe, reliable gas service we always look for cost savings and new revenue sources first. While that has delayed our base rate case, we now have no option but to request an increase.”

In addition to PGW’s efforts to increase top-line revenue – including its successful LNG sales pilot program – the company is also asking the PUC to approve the implementation of a new Technology and Economic Development Rider. Designed to boost economic development, enhance revenue and support local job creation, the rider will expand the use of natural gas by giving customers access to more energy options, including combined heat and power projects, natural gas vehicles, and fuel cells.

For small and medium sized commercial properties, PGW is asking the PUC to approve a pilot Micro- Combined Heat and Power (Micro-CHP) Incentive Program that will provide new incentives to increase the ability of qualifying customers to expand natural gas use.

Information on PGW’s Base Rate request can be found at including options for challenging the company’s request to change its rates.


(Philadelphia, Pa. – Dec. 15, 2016) – On Thursday, December 15, Philadelphia Gas Works (PGW) submitted its annual Cold Weather Survey to the Pennsylvania Public Utility Commission (PUC). The survey gathers data on the number of households that enter the Cold Weather Season without natural gas service. The Cold Weather Survey also allows PGW to reach out to those customers with the greatest level of need.

This year’s survey indicates that 9,574 of PGW’s approximately 474,000 residential customers do not have natural gas service, following the termination of their service during this calendar year. This year’s figure represents a 3.5 percent increase over 2015.

“The annual Cold Weather Survey helps PGW better identify customers in need of assistance and ensures that we can provide the right customers with the information they need to have service restored,” said Denise Adamucci, vice president of regulatory compliance and customer programs.

Information provided through this survey supplements PGW’s outreach work with neighborhood organizations, first responders, churches, elected officials, and community leaders.  It enables PGW to better educate customers and support households attempting to secure assistance to resume and maintain natural gas service.

Programs such as LIHEAP (Low Income Home Energy Assistance Program), Crisis, and UESF (Utility Emergency Services Fund) are currently available to help families restore their gas service. PGW is advising its customers to submit applications for LIHEAP now because grants are first-come, first-served. The fastest way for customers to see if they’re eligible for LIHEAP is to text the word FAST to the short phone number 75308.

Customers without service can also apply for a Crisis grant. Applications for Crisis must be made in person at the Department of Human Services’ Philadelphia County Assistance Office at 1348 W. Sedgley Avenue.

Customers who are not low income may be eligible for affordable payment arrangements that allow the restoration of service. Those customers should contact PGW as soon as possible at 215-235-1777

PGW urges its customers to visit or one of the company’s customer service centers for assistance. Philadelphians can also help to support those in need of heating assistance by donating to the Utility Emergency Services Fund (UESF). All donations are tax deductible. To donate, visit the Customer Care page of for Assistance Programs & Grants.

December Good Gas News is Now Available

December Good Gas News is now available. This month’s issue includes:

  • Keep your family safe with tips to avoid carbon monoxide poisoning;
  • LIHEAP: The Low Income Heating and Energy Assistance Program available, apply today;
  • Ways to manage your bill during winter months;
  • Get help applying for healthcare at PGW Customer Service Centers; and
  • Learn how to become the hero of your home with the PGW Parts & Labor Plan

Good Gas News is a monthly newsletter delivered to PGWs 500,000 natural gas customers throughout Philadelphia. Each issue can be found on our blog, in our Good Gas News archive, and in your monthly bill statements.

Page 5 of 28 pages ‹ First  < 3 4 5 6 7 >  Last ›

For Media help call our media hotline - Phone: (215) 684-6624

Visit the PGW Archive for newsletters and special monthly announcements.

Our Videos

What to Do If You Smell Natural Gas
PGW and Phillies - Winning Combinations
PGW and Tastykake - Winning Combinations
Good Energy Makes Good Sense
Video 4
Video 5

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.