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PGW NORTH PHILADELPHIA CUSTOMER SERVICE CENTER WILL BE CLOSED FOR RENOVATIONS

PGW NORTH PHILADELPHIA CUSTOMER SERVICE CENTER WILL BE CLOSED FOR RENOVATIONS STARTING AUGUST 22

(Philadelphia, Pa. – August 18, 2016) – The Philadelphia Gas Works (PGW) North Philadelphia Customer Service Center (1337 W. Erie Avenue) will be closed for renovations starting Monday, August 22, 2016, through Tuesday, August 30, 2016. PGW has five district offices across the city that will remain open for normal business hours for your convenience.

Read more here.


The August Good Gas News is here!

The August Good Gas News is now available. This month’s issue includes:

  • Reasons why natural gas is your best choice for savings, reliability and comfort;
  • Valuable information about Pennsylvania's Gas Choice program; and
  • Ways to help young readers beat the 'summer slide'.

Good Gas News is a monthly newsletter delivered to PGWs 500,000 natural gas customers throughout Philadelphia. Each issue can be found on our blog, in our Good Gas News archive, and in your monthly bill statements.


PGW OFFICES TO BE CLOSED MONDAY, JULY 4, 2016,  IN OBSERVANCE OF INDEPENDENCE DAY

(Philadelphia, Pa. – July 1, 2016) – The Philadelphia Gas Works' (PGW) six Customer Service Centers will be closed on Monday, July 4, 2016, in observance of Independence Day. The PGW Commercial Resource Center and Residential Customer Call Center will also be closed.

Read more here.


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For Media help call our media hotline - Phone: (215) 684-6624

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.