Press Releases

Overnight Work at Intersection of Byberry Road at Bustleton Avenue begins May 2



WHAT:          Notice of overnight infrastructure improvement work on natural gas pipeline

WHO:           Philadelphia Gas Works
WHERE:     Intersection of Byberry Road at Bustleton Avenue   

WHEN:        Monday, May 2, 2016, 7 p.m. to 5:30 a.m.  Repeated nightly until work is completed.

Background:  Philadelphia Gas Works (PGW) will begin work to upgrade the natural gas pipeline at the intersection of Byberry Road and Bustleton Avenue in Northeast Philadelphia. Work will be conducted overnights, beginning Monday, May 2, 2016, 7 p.m. to 5:30 a.m., and will continue nightly until work is completed.

Read more here.

The April Good Gas News is Now Available!

The April Good Gas News is now available. This month’s issue includes:

April is Safe Digging Month. Remember to call 811 before you dig;
Learn about the PGW Customer Responsibility Program and how it can cut home heating costs; and
Saturday hours are coming to two Customer Service Center locations.

Good Gas News is a monthly newsletter delivered to PGWs 500,000 natural gas customers throughout Philadelphia. Each issue can be found on our blog, in our Good Gas News archive, and in your monthly bill statements.


(Philadelphia, Pa. – March 31, 2016) – The Philadelphia Gas Works (PGW) West Philadelphia and Frankford Customer Service Centers will now be open on Saturdays from 8:00 a.m. to 4:00 p.m., beginning April 2, 2016. The new weekend hours will allow customers to stop in and pay bills or apply for services on a day that may better accommodate their busy weekday schedule.

Read more here.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.