In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


Press Releases


Customers may be eligible for up to $800; program expires August 31


PHILADELPHIA (August 20, 2020) – Philadelphia Gas Works (PGW) is reminding customers that time is running out to apply for the LIHEAP (Low Income Home Energy Assistance Program) Recovery Crisis Program, which will end on Monday, Aug. 31, 2020 or when funds run out.


Low income customers impacted by COVID-19 with a past-due bill may be eligible for up to $800 under the program. The payment assistance is open to renters and homeowners and the grants do not have to be repaid. Along with the Pennsylvania Department of Human Services’ County Assistance Office, PGW has been reaching out to customers to help them obtain grants through this crisis program.


A simple application process allows customers to apply through the state’s COMPASS website, the Pennsylvania Department of Human Services’ (DHS) website or by visiting Customers who received LIHEAP grants this past winter are urged to call 215-560-1583 and verbally request the new crisis assistance.


Customers only need to be past due on their PGW bill to apply. Service termination notices are not required for customers to be eligible for the additional LIHEAP grants, which are administered by DHS and made possible by the U.S. CARES (Coronavirus Aid, Relief, and Economic Security) Act.


“We understand that many of our customers are enduring extended hardships as the COVID-19 health crisis continues,” said Denise Adamucci, Vice President, Regulatory Compliance & Customer Programs at PGW. “Assistance funds are still available through the LIHEAP Recovery Crisis Program, which offers some relief for those who have fallen behind on their gas bills. I also encourage our customers to explore all of PGW’s robust payment assistance programs to find one that fits their needs.”


These payment assistance programs include:

  • Customer Responsibility Program (CRP): Provides discounted monthly bills for eligible low-income customers.
  • Payment Arrangements: For PGW customers who fall behind.
  • Budget Billing: Sets up a consistent pay amount each month of the year.
  • UESF (Utility Emergency Services Fund): A grant designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.
  • Customer Assistance Referral Evaluation Program (CARES): Provides referral assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.


For more information on PGW payment assistance programs and all other PGW resources, visit



PHILADELPHIA (August 10, 2020) –Tuesday, August 11 or 8/11, will be more than just another hot summer day. It’s a day when Philadelphia Gas Works (PGW) reminds City residents and contractors to dial 811 before digging to avoid potential injury and to reduce the risk of damaging natural gas infrastructure or other underground utility lines.


Regardless of the size of the project, anyone planning to pave, excavate, or demolish a building should – and is legally required to – call Pennsylvania 811. It is recommended to call three to 10 business days prior to beginning a project.


The 811 number connects callers to Pennsylvania’s “One Call” system, which alerts utilities to identify the location of service or distribution lines within the scope of the proposed worksite. The respective utilities will then visit the site to either indicate that the site is clear of utility lines or mark and/or flag the location of its infrastructure. 


PGW also encourages City residents to call 811 to report any suspect contractor that may be digging without a valid Pennsylvania One Call ticket in place, which alerts all facility owners of a possible safety concern. Jobsites that do not have visible paint or flag markings onsite should be reported to 811.  


Calls to Pennsylvania 811 are free, available 24 hours a day, and helps make energy infrastructure safer. Notification to the 811 system can also be made online at For more information, visit PGW’s YouTube channel:


PGW is committed to delivering safe, reliable natural gas service to City residents and businesses. In addition to the reminder to call before you dig, PGW also urges anyone who smells a gas odor to leave the area immediately, and then call PGW’s 24-hour gas emergency hotline at (215) 235-1212 from a safe location. To learn more


New online procurement system makes it easier for area vendors to do business with PGW


PHILADELPHIA (August 6, 2020) - Area businesses facing challenges caused by the COVID-19 pandemic could discover new or existing opportunities by registering in Philadelphia Gas Works’ (PGW) electronic bidding process. Through PGW’s new Procureware system, local businesses will find a simple and easy way to match their services to PGW’s contracting notices.

“PGW is always looking for partners to work alongside us in our mission to provide safe, reliable natural gas service to residents and businesses,” said Erica Patterson, Director, Contracts Management & Supplier Diversity at PGW. “As the current health crisis continues to impact the City, we want local businesses to be aware that PGW does have prospects available and we encourage them to participate in our vendor network.” 

Current PGW vendors and potential suppliers can visit to create a new user profile to access the procurement system to view PGW’s RFP (Request for Proposals), RFI (Request for Information) and RFQ (Request for Quotations) postings. The bidding portal is accessible through any web browser, platform or operating system. Vendors can also choose automated email communications for bid opportunities.

PGW encourages the growth of companies with certification as Minority, Women, Veteran, and Disabled-owned Business Enterprises. In addition to the opportunities PGW’s bidding system offers the City’s business community, the paperless procurement system also furthers the company’s commitment to environmental stewardship and sustainability. For more information, visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.