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PGW OFFICES WILL BE CLOSED ON CHRISTMAS DAY

(Philadelphia, Pa. – December 23, 2014) – Philadelphia Gas Works’ (PGW) Customer Service Centers with Wednesday hours of operation (schedule below) will be open from 9 a.m. to 1 p.m. on Wednesday, December 24, 2014. All Customer Service Centers will be closed on Thursday, December 25, 2014 for the Christmas holiday.

Read more here.


PHILADELPHIA GAS WORKS SUBMITS ANNUAL COLD WEATHER SURVEY TO THE PA PUBLIC UTILITY COMMISSION

(Philadelphia, Pa. – Dec. 12, 2014) – Philadelphia Gas Works (PGW) today submitted its Cold Weather Survey to the Pennsylvania Public Utility Commission (PUC). The survey indicates that 10,018 of PGW’s approximately 489,000 residential customers currently remain without natural gas, after their service was terminated this calendar year. This year’s figure represents a 10.7 percent increase over 2013. This year’s survey is also the first in four years to show a decrease in the number of low-income customers without service.

Read more here.


PHILADELPHIA GAS WORKS ANNOUNCES NATURAL GAS COST DECREASE THIS QUARTER

(Philadelphia, Pa. – December 1, 2014) – Philadelphia Gas Works (PGW) today announced that this quarter’s gas cost rate will decrease for residential, commercial, industrial and municipal customers. The rate will be adjusted for the next three months from its current $1.40 per hundred cubic feet (Ccf) to $1.37 per Ccf for residential customers. PGW will review the rate at the end of the quarter to determine whether it should change. The gas cost rate reflects what PGW pays for the gas.

Read more here.


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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.