In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


Press Releases

The June Good Gas News is Now Available!

The June Good Gas News is now available. This month’s issue includes:

  • Details about the PGW Customer Responsibility Program;
  • Information on how PGW helps Phillies Red Go Green; and
  • Ways our energy conservation experts can help you keep more of your hard-earned money.

Good Gas News is a monthly newsletter delivered to PGWs 500,000 natural gas customers throughout Philadelphia. Each issue can be found on our blog, in our Good Gas News archive, and in your monthly bill statements.


(Philadelphia, Pa. – June 1, 2016) – As of June 1, Philadelphia Gas Works (PGW) residential, commercial, industrial and municipal customers natural gas rates will decrease for the quarter.  The rate for typical residential customers, for instance, will decrease for the next three months from its current $1.14 per hundred cubic feet (Ccf) to $1.12 per Ccf. The new rate reflects what PGW pays for the gas.

Read more here.

Closed for Memorial Day

(Philadelphia, Pa. – May 25, 2016) – The Philadelphia Gas Works (PGW) six Customer Service Centers will be closed on Monday, May 30, 2016, for Memorial Day. The PGW Commercial Resource Center and Residential Customer Call Center will also be closed.

At any time, all gas leaks or gas-related emergencies should be immediately reported by calling 215-235-1212.


Read more here.

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For Media help call our media hotline - Phone: (267) 249-7542 or Email:

Visit the PGW Archive for newsletters and special monthly announcements.

Our Videos

What to Do If You Smell Natural Gas
PGW and Phillies - Winning Combinations
PGW and Tastykake - Winning Combinations
Good Energy Makes Good Sense
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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.