Smell Gas? (215) 235-1212


Press Releases


(Philadelphia, Pa. – April 17, 2014) – Philadelphia Gas Works’ (PGW) six Customer Service Centers will be closed on Friday, April 18, for Good Friday. Its Commercial Resource Center and Residential Customer Call Center will also be closed.

Read more here


(Philadelphia, Pa. – April 14, 2014) – Low cost home energy assessments promoted through new door-to-door initiative, launched in Mt. Airy, help customers save energy and save money. Beginning this month, PGW is introducing Philadelphia to the newest EnergySense program to help residents stand up for greater home comfort and lower energy costs. The new door-to-door campaign includes discounted home energy assessments, access to significant rebates, detailed information on critical issues in their homes – and what to do about it – and available third-party financing, as low as 0.99 percent.

Read more here

LIHEAP Extension

LIHEAP now extended through April 18. The Low-Income Home Energy Assistance Program, also known as LIHEAP, helps low-income families pay their heating bills. LIHEAP is a grant that offers assistance in the form of a cash grant, sent directly to the utility company, or a crisis grant for households in immediate danger of being without heat. Learn more.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.