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Press Releases

PGW Offices Will Be Closed on Christmas Day

(Philadelphia, Pa. – December 23, 2013) – Philadelphia Gas Works’ (PGW) six Customer Service Centers will be open from 9 a.m. to 1 p.m. on Tuesday, December 24, 2013 and closed on Wednesday, December 25, 2013 for the Christmas holiday.

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PGW Submits Annual Cold Weather Survey to the Pennsylvania Public Utility Commission

(Philadelphia, Pa. – Dec. 13, 2013) – Philadelphia Gas Works (PGW) today submitted its mandated Cold Weather Survey to the Pennsylvania Public Utility Commission (PUC). The survey indicates that 9,048 of PGW’s approximately 491,000 customers currently remain without natural gas, after their service was terminated this calendar year.

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NATURAL GAS RATES FOR PGW CUSTOMERS WILL NOT INCREASE THIS WINTER

(Philadelphia, Pa. – December 3, 2013) – Philadelphia Gas Works (PGW) today announced that natural gas rates will not increase for PGW’s residential, commercial, industrial and municipal customers this quarter. The natural gas rate reflects what PGW pays for the gas.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.