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Press Releases

PGW Offices Will Be Closed on Thanksgiving

(Philadelphia, Pa. – November 26, 2013) – Philadelphia Gas Works’ (PGW) six Customer Service Centers will be closed on Thursday, November 28, 2013, in observance of Thanksgiving. The Commercial Resource Center will also be closed. PGW’s Residential Customer Call Center will remain open on Thanksgiving, for emergency calls.

Read more here


LIHEAP: A SIMPLE SOLUTION FOR PGW CUSTOMERS

PGW invites customers to attend LIHEAP Open House for application assistance

(Philadelphia, Pa. – November 13, 2013) – Today Philadelphia Gas Works (PGW) opened its Customer Service Center doors to host a LIHEAP Open House in West Philadelphia. Visitors met one-on-one with PGW representatives to apply for the Low Income Home Energy Assistance Program (LIHEAP), to learn new ways to save on their energy bills and explore other assistance options.

Read more here


PGW Offices will be closed in observance of Veterans Day

(Philadelphia, Pa. – November 7, 2013) – Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Monday, November 11, 2013, in observance of Veterans Day. Its Commercial Resource Center will also be closed. PGW’s Residential Customer Call Center will remain open on November 11 for Emergency calls only.

Read more here


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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.