Smell Gas? (215) 235-1212


Press Releases

PGW Offices will be closed in observance of Veterans Day

(Philadelphia, Pa. – November 7, 2013) – Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Monday, November 11, 2013, in observance of Veterans Day. Its Commercial Resource Center will also be closed. PGW’s Residential Customer Call Center will remain open on November 11 for Emergency calls only.

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PGW advises customers to apply early for heating assistance

(Philadelphia, Pa. – November 1, 2013) – This year’s Low Income Home Energy Assistance Program (LIHEAP) will begin accepting applications from low income households on November 4. In Philadelphia, more than 1 in every 3 residents are eligible for LIHEAP, which means their income is at or below 150% of the federal poverty level. For Philadelphia Gas Works (PGW), approximately 150,000 of its customers are eligible for LIHEAP.

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Program delivers expertise, support and rebates to homeowners looking to improve home health, safety and comfort while reducing energy costs

(Philadelphia, Pa. - September 17, 2013) – Philadelphia Gas Works (PGW), with Philadelphia Mayor Michael A. Nutter, officially launched its new EnergySense Home Rebates program, today. The new program assists customers in conducting a home assessment to identify and correct those areas where energy is being wasted and where well-being and comfort may be impacted by improper ventilation or insulation, moisture and pest control, or faulty equipment operation. Typically, such assessments cost $500, but – as part of the new program – PGW is buying down the cost, so customers pay $150.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.