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PGW ANNOUNCES DECREASE IN NATURAL GAS COSTS THIS FALL

Average PGW residential heating customers will pay nearly five percent less per month

(Philadelphia, Pa. – September 3, 2013) – Philadelphia Gas Works (PGW) today announced that natural gas rates will decrease this fall for PGW’s residential, commercial, industrial and municipal customers. The new rate reflects what PGW pays for the gas. The rate for residential customers, for instance, will be adjusted for the next three months from its current $1.49 per hundred cubic feet (Ccf) to $1.41 per Ccf for residential customers.

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PGW OFFICES WILL BE CLOSED ON LABOR DAY, MONDAY, SEPTEMBER 2, 2013

(Philadelphia, Pa. – August 29, 2013) – Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Monday, September 2, 2013, in observance of Labor Day. Its Commercial Resource Center will also be closed. PGW’s Residential Customer Call Center will remain open on September 2, for emergency calls only.

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PGW UPGRADES DIGITAL CORPORATE COMMUNICATIONS

Redesigned www.pgworks.com, Facebook page and Twitter feed unveiled this week 

(Philadelphia, Pa. – August 16, 2013) – As part of its strategy to enhance customer satisfaction and improve communications, Philadelphia Gas Works (PGW) has redesigned its website and is joining the conversation on Twitter and Facebook. The new website contains all the same relevant information as its predecessor, but is re-engineered so users can now find everything they need in three clicks or less. At the new pgworks.com customers can more easily access their account functions, find out where we’re undertaking major infrastructure projects and learn about ways to save energy and money.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.