Press Releases


(Philadelphia, Pa. – Dec. 15, 2016) – On Thursday, December 15, Philadelphia Gas Works (PGW) submitted its annual Cold Weather Survey to the Pennsylvania Public Utility Commission (PUC). The survey gathers data on the number of households that enter the Cold Weather Season without natural gas service. The Cold Weather Survey also allows PGW to reach out to those customers with the greatest level of need.

This year’s survey indicates that 9,574 of PGW’s approximately 474,000 residential customers do not have natural gas service, following the termination of their service during this calendar year. This year’s figure represents a 3.5 percent increase over 2015.

“The annual Cold Weather Survey helps PGW better identify customers in need of assistance and ensures that we can provide the right customers with the information they need to have service restored,” said Denise Adamucci, vice president of regulatory compliance and customer programs.

Information provided through this survey supplements PGW’s outreach work with neighborhood organizations, first responders, churches, elected officials, and community leaders.  It enables PGW to better educate customers and support households attempting to secure assistance to resume and maintain natural gas service.

Programs such as LIHEAP (Low Income Home Energy Assistance Program), Crisis, and UESF (Utility Emergency Services Fund) are currently available to help families restore their gas service. PGW is advising its customers to submit applications for LIHEAP now because grants are first-come, first-served. The fastest way for customers to see if they’re eligible for LIHEAP is to text the word FAST to the short phone number 75308.

Customers without service can also apply for a Crisis grant. Applications for Crisis must be made in person at the Department of Human Services’ Philadelphia County Assistance Office at 1348 W. Sedgley Avenue.

Customers who are not low income may be eligible for affordable payment arrangements that allow the restoration of service. Those customers should contact PGW as soon as possible at 215-235-1777

PGW urges its customers to visit or one of the company’s customer service centers for assistance. Philadelphians can also help to support those in need of heating assistance by donating to the Utility Emergency Services Fund (UESF). All donations are tax deductible. To donate, visit the Customer Care page of for Assistance Programs & Grants.

December Good Gas News is Now Available

December Good Gas News is now available. This month’s issue includes:

  • Keep your family safe with tips to avoid carbon monoxide poisoning;
  • LIHEAP: The Low Income Heating and Energy Assistance Program available, apply today;
  • Ways to manage your bill during winter months;
  • Get help applying for healthcare at PGW Customer Service Centers; and
  • Learn how to become the hero of your home with the PGW Parts & Labor Plan

Good Gas News is a monthly newsletter delivered to PGWs 500,000 natural gas customers throughout Philadelphia. Each issue can be found on our blog, in our Good Gas News archive, and in your monthly bill statements.

PHILADELPHIA GAS WORKS Announces Natural Gas Cost Decrease This Quarter

(Philadelphia, Pa. – December 1, 2016) – Philadelphia Gas Works (PGW) today announced that this quarter’s gas cost rate will decrease for residential, commercial, industrial and municipal customers. For the next three months, the rate for typical residential customers, for instance, will be lowered to $1.211 per hundred cubic feet (Ccf) from $1.236 per Ccf. The new rate reflects what PGW pays for the gas.

On an annualized basis, the average residential customer using 810 Ccf of natural gas, will now pay $21.99 less per year, however this rate is readjusted quarterly.

PGW reviews its gas cost rate quarterly and determines, based on market conditions, whether it should change. The new rate, beginning December 1, 2016, will stay in effect through February 28, 2017. PGW’s residential natural gas rates are made up of two main components: a supply charge and delivery charge:

  • The supply charge is the part of the bill that reflects the cost and amount of gas used by the customer. This charge is what PGW pays for the gas and is passed on to the customer without markup.
  • The delivery charge reflects the cost of delivering natural gas to the customer’s residence, distribution system maintenance and customer billing costs, and the amount of gas used by the customer as well as weather adjustments.

For ways to save, visit to learn great ways to conserve energy and save money on heating bills.

About PGW: 
Founded in 1836, The Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at 

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.