CORONAVIRUS: LATEST UPDATES

In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

What's New

PGW EXPANDS CUSTOMER ASSISTANCE AS COVID-19 IMPACTS CUSTOMERS

As COVID-19 continues to impact the City, PGW is here to help its customers PHILADELPHIA (June 4, 2020) – In light of the unique challenges pre...

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EMERGENCY LIHEAP GRANTS NOW AVAILABLE FOR PGW CUSTOMERS IMPACTED BY COVID-19

Customers with a past-due balance will be eligible for up to $800   PHILADELPHIA (May 18, 2020) – Philadelphia Gas Works (PGW) low-income...

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PGW to Mark Earth Day 2020 as A New EPA Methane Challenge Partner

To start, Company will track and share methane emissions reductions from pipeline replacement by 2022    PHILADELPHIA (April 21, 2020) &nda...

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PGW COVID-19 FAQs

Q: If I smell gas can I still call PGW? A: Yes! PGW's 24-hour Emergency Hotline is available, if you smell natural gas or experience a gas-relate...

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PGW FILES REQUEST WITH REGULATORS TO INCREASE DISTRIBUTION BASE RATES

$70M request will reduce the overall cast iron main inventory replacement time by 14%. (Philadelphia, Pa. – February 28, 2020) – Philadel...

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.