A Simple Solution To Winter Heating Bills

The Low Income Home Energy Assistance Program (LIHEAP) opened on Monday, November 2, 2015, for Philadelphia families. What does that mean for our customers?

It means home heating grants of up to $1,000 for the 1 in 3 PGW customers who qualify. It means a simple solution (for renters and homeowners) to winter heating bills. It means not having to sacrifice on other necessities just to keep your family warm.

Remember, grants are limited. So, we encourage our customers to apply now. And, we make it easy to do just that. To get a LIHEAP application for yourself or someone you know (a neighbor, friend, family member):

- Visit your nearest PGW Customer Service Center

- Call 215-235-1000 to have an application mailed

- Text FAST to 75308*

- Print an application directly from our website

- Apply online at www.compass.state.pa.us

And, if you need help completing your LIHEAP application, we can help with that too. Stop in to one of our six Customer Service Centers around the City for one-on-one assistance (remember to bring 30 days proof of income).

LIHEAP grants can be applied directly to your PGW bill by following these simple steps:

- Write PGW and your PGW account number in Section 4 of the LIHEAP application

- Check Natural Gas in Section 6

- Include proof of your household income

So, let’s recap. LIHEAP is a simple solution to winter heating bills, offers grants up to $1,000, is available to renters and homeowners, and can be applied directly to your PGW bill. Apply today.



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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.