Smell Gas? (215) 235-1212

Beware of Imposters

Recent news stories about people impersonating utility workers are an unfortunate reminder that not everyone is who they claim to be.

Remain vigilant against imposters. Follow these tips to protect yourself and your loved ones.


Be Sure Before You Open the Door - Before letting anyone claiming to be a utility worker into your home or business, always ask for identification. Do not allow any person you don't know into your home and do not provide any personal information – such as your phone number or account number – without verifying that they are who they claim to be.

All PGW employees have:

  • ID badges
  • Official PGW vehicles with clearly visible PGW logos; most also have municipal license plates
  • Branded clothing 

If you’re even the slightest bit unsure about a person’s claim to be from PGW, call 911. The Philadelphia Police Department has a direct line to PGW and can verify someone’s claim that they are with PGW. The worst that can happen is that a legitimate PGW employee has to wait a few minutes while you ensure your safety and security – it is not an inconvenience for us.

It is regrettable that criminal behavior requires each of us to take extra precautions, but a few minutes spent double-checking that people are who they claim to be means greater safety in your home.

Remember – Be Sure Before You Open the Door.   Read more by downloading this handy brochure.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.