Smell Gas? (215) 235-1212


We work for Philadelphia, and that includes providing answers to your questions and needs in a fast and user-friendly way.

Right here at, customers can:

Make a payment

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Find important numbers, like our Emergency Hotline and Customer Service Center

Request a service turn on or off 

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Learn savings tips and how to get rebates and incentives through PGW EnergySense

If you don’t see what you’re looking for at, our Customer Care Team can help at (215) 235-1000 between 8 a.m. and 6 p.m., Monday through Friday.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.