Smell Gas? (215) 235-1212


Having an event? Our Community Outreach Team is available to partner with organizations and community leaders in and around Philadelphia. Whether a returning guest, or a first-time visitor, we’re pleased to share our resources and meet one-on-one with our neighbors.

Our team is available to assist Philadelphia families and businesses with:

• Energy savings tips and resources;

• PGW assistance programs and grant opportunities; and

• General questions and requests.

Call our Community Partnership Hotline at (215) 684-6901 to request a visit from PGW. Visit us online to see where we’ll be this month. We look forward to hearing from you.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.