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In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

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LIHEAP AVAILABLE TO PGW CUSTOMERS BEGINNING NOVEMBER 4, 2013

Posted on: Nov 01, 2013

PGW advises customers to apply early for heating assistance

(Philadelphia, Pa. – November 1, 2013) – This year’s Low Income Home Energy Assistance Program (LIHEAP) will begin accepting applications from low income households on November 4. In Philadelphia, more than 1 in every 3 residents are eligible for LIHEAP, which means their income is at or below 150% of the federal poverty level. For Philadelphia Gas Works (PGW), approximately 150,000 of its customers are eligible for LIHEAP.

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Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.