In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


Winter’s here: PGW advises customers to apply early for heating assistance & warmth without the worry

(Philadelphia, Pa. – November 13, 2014) – This year’s Low Income Home Energy Assistance Program (LIHEAP) is now accepting applications from low income households. With this week’s arrival of an early Polar Vortex, and an unpredictable winter ahead, applying early is imperative. Philadelphia Gas Works (PGW) is again offering its mobile LIHEAP service, which anyone can use by texting GRANT to 95997. Already on track to reach over 2,000 customer interactions in its first week, the mobile service is the fastest way to check LIHEAP eligibility and apply for grants up to $1,000.

Read more here.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.