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Smell Gas? (215) 235-1212


The Philadelphia Gas Works (PGW) wants families to be warm this winter, and is urging customers to apply for free LIHEAP grants to help with their heating expenses. LIHEAP, the Low Income Home Energy Assistance Program, is a federal grant that helps income-eligible households pay their winter heating bills. Grants range from $200-$1,000, are based on a customer’s income and household size, and DO NOT have to be repaid.

In Philadelphia, where almost one in three households qualify as low-income, 85 percent of the city’s homes use natural gas for heating. That means as many as 150,000 PGW residential customers could be eligible for LIHEAP. These are households where paying for heat in winter can account for a significant portion of total income, often leaving little money for the other necessities of life.

“LIHEAP exists to help low-income residents who are concerned about keeping their homes warm in the winter,” said Barry O’Sullivan, director of corporate communications at PGW. “These grants mean that people may not have to make hard sacrifices in order to be warm. Now, with our texting program it’s easy for people to see if they’re eligible and to apply: they just text FAST to 75308.”

Unfortunately, every year tens of thousands of Philadelphians who are eligible to receive LIHEAP assistance miss out on this support. PGW urges customers to use its texting service to see if they qualify, and to apply early if they are eligible. LIHEAP awards grants on a first come, first served basis. To apply, customers can:

Call (215) 235-1000 and ask to have an application mailed to them.
Visit one of PGW’s six Customer Service Centers.
Print an application (in English or Spanish) from
Text FAST to 75308.

About PGW:

Founded in 1836, The Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at  

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.