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Smell Gas? (215) 235-1212


(Philadelphia, Pa. – November 16, 2016) – Beginning on November 14, Philadelphia Gas Works (PGW) is partnering with Enroll America and Cognosante to engage local communities with high percentages of uninsured residents. For the second year, PGW’s six Customer Service Centers will host trained advisors and assisters from Enroll America and Cognosante who can help consumers sign up for coverage through the Health Insurance Marketplace. Trained staff are provided, locally, by PHMC and Cognosante.

Health care advisors and assistors will be on hand at PGW Customer Service Centers according to the following schedule, through January 31:

  • Center City, 1137 Chestnut Street – Mondays, 12:30 – 4:30pm; Tuesdays, 2:00 – 5:00pm; Thursdays, 9:00am – 12:00pm; and, Fridays, 8:30am – 12:30pm.
  • Frankford, 4410 Frankford Avenue – Tuesdays, 9:30am – 1:30pm; Thursdays, 12:30 – 4:30pm; and, Fridays, 9:30am – 1:30pm.
  • Germantown, 212 W. Chelten Avenue – Tuesdays, 3:30 – 7:30pm; Wednesdays, 3:30 – 7:30pm; and, Fridays, 9:30am – 1:30pm.
  • North Philadelphia, 1337 W. Erie Avenue – Mondays, 1:30 – 5:30pm; Wednesdays, 9:00 – 12:00pm; and, Thursdays, 8:30am – 12:30pm.
  • South Philadelphia, 1601 S. Broad Street – Mondays, 12:30 – 4:30pm; Wednesdays, 9:00am – 12:00pm; Thursdays, 8:30am – 12:30pm.
  • West Philadelphia, 5230 Chestnut Street – Mondays, 12:30 – 4:30pm; Tuesdays, 9:30am – 1:30pm; Wednesdays, 12:30 – 4:30pm; and Fridays, 9:30am – 1:30pm.

“This is another tangible way that PGW can support the City we work for,” notes Melanie McCottry, director of public affairs. “We are looking forward to working with Enroll America, and hosting its health care advisors. PGW encourages all eligible residents, not just our customers, to take advantage of this opportunity.”

“This unique partnership between PGW, Enroll America and Cognosante provides an innovative way to reach Philadelphians who can benefit from securing affordable health insurance,” said U.S. Department of Health and Human Services Regional Director Joanne Grossi. “Consumers will receive valuable information about the Health Insurance Marketplace from a familiar source and will be able to get personal one on one enrollment assistance at various PGW locations around town.” 

During this year’s open enrollment period, Enroll America is also unveiling an improved version of its ‘Get Covered Connector’, an online tool that allows consumers to schedule a free in-person appointment to get help enrolling in health coverage. Enroll America’s studies shows that consumers who meet with a navigator are 60% more likely to successfully enroll. Consumers receive email and text message notifications to remind them of their appointment. The upgraded tool is available at

PGW will also provide enrollment information on social media and in bill inserts sent to roughly 500,000 customers. Information on health coverage options is also available at or by calling 1-800-318-2596


About PGW:

Founded in 1836, The Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.