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In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

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PGW OFFICES TO BE CLOSED ON MARTIN LUTHER KING, JR. DAY

Posted on: Jan 16, 2014

(Philadelphia, Pa. – January 16, 2014) – Philadelphia Gas Works’ (PGW) six Customer Service Centers will be closed on Monday, January 20, 2014, in observance of Martin Luther King, Jr. Day. Its Commercial Resource Center will also be closed. PGW’s Residential Customer Call Center will be open for emergency calls only.

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Smell Gas? Call (215) 235-1212

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.