In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212


(Philadelphia, Pa. – September 2, 2016) – The six Philadelphia Gas Works (PGW) Customer Service Centers will be closed on Monday, September 5, 2016, in observance of Labor Day. The PGW Residential Call Center and Commercial Resource Center will also be closed.

At any time, all gas leaks or gas-related emergencies should be immediately reported by calling 215-235-1212.

The PGW Customer Service, Commercial Resource and Residential Call Centers will resume normal business hours on Tuesday, September 6, 2016, except as indicated below*. Normal business hours for the Customer Service Centers are from 9 a.m. to 5 p.m. weekdays (see schedule below). 

• Center City, 1137 Chestnut Street – Monday, Tuesday, Thursday and Friday
• Frankford, 4410 Frankford Avenue – Tuesday, Thursday and Friday
• Germantown, 212 W. Chelten Avenue – Tuesday, Wednesday and Friday
• * North Philadelphia, 1337 W. Erie Avenue – Closed until September 12
• South Philadelphia, 1601 S. Broad Street – Monday, Wednesday and Thursday
• West Philadelphia, 5230 Chestnut Street – Monday, Tuesday, Wednesday and Friday

Normal hours for the PGW Residential Call Center are between 8 a.m. and 6 p.m. The PGW Commercial Resource Center operates between 8 a.m. and 4:30 p.m.

Customers may check their bills, make bill payments or obtain other information at

Founded in 1836, Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at


PGW Twitter: @MyPGW
PGW Facebook: /MyPGW
PGW YouTube: /PhillyGas Works

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.