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Smell Gas? (215) 235-1212


New thermal imaging pilot program identifies where homes leak energy; Limited-time rebate increase makes efficiency upgrades even more affordable

(Philadelphia, Pa. – July 21, 2015)–Philadelphia Gas Works (PGW) was today joined by energy conservation and thermal imaging technology partners at a press event highlighting two new programs that benefit natural gas customers.  The event also featured a thermal imaging technology demonstration and took place at the home of a Philadelphia couple whose monthly energy needs fell considerably thanks to efficiency upgrades made possible with PGW EnergySense Home Rebates.

• PGW first shared details of its pilot thermal imaging technology program. The program invites selected customers to opt-in and receive a customized thermal-report on their property, which includes a comparison between their home’s performance and neighborhood averages. Developed in conjunction with Essess, a mobile energy audit firm that specializes in identifying energy waste in buildings using thermal imaging equipped motor vehicles, the pilot program helps to pinpoint
the least energy-efficient parts of a home, and suggests ways that home performance and comfort can be improved.

• The second announcement involved a new limited time opportunity that increases the available rebates for eligible energy efficiency improvements by $500. Total rebates available to residential customers to offset the cost of improvements now total up to $3,500 per home.

Through the end of August, PGW is offering mobile thermal imaging reports to select residents of Roxborough as part of a ‘neighborhood blitz’ of homes that may have the greatest need.  Qualified upgrades may also be eligible for an additional $500 rebate to offset the cost of energy-saving home improvements.

“The PGW EnergySense Home Rebates program helps businesses, homeowners and renters address energy problem areas,” said Elliott S. Gold, director of customer programs at PGW. “Eighty-five percent of homes across America have at least one critical home performance issue that can affect energy efficiency. That often results in higher utility costs, and reduced comfort and safety.”

“Thermal imaging is one of the most technologically advanced diagnostic tools available, using surface temperature variations to indicate if a home is losing energy,” explained Tom Scaramellino, president and chief executive officer at Essess. “Heat loss can account for up to 50% of total energy consumption in a home or office. Common causes of energy loss range from leaks through chimneys, wall vents and poorly insulated attics, moisture and pest problems, faulty equipment and badly sealed windows and doors.”

PGW EnergySense also confirmed it will continue to make energy assessments available to its customers at a heavily discounted rate.  Customers can save as much as $350 off the regular cost of a home energy assessment. 

Designed to help customers save energy, the PGW Home Rebates program is one of a suite of business and residential energy efficiency programs offered under the PGW EnergySense brand. EnergySense provides a range of rebates and grants to help homeowners afford energy-efficient upgrades. Customers can schedule an assessment or get more information by visiting or by calling 855-PGW-SOLVES (215-749-7658).

Founded in 1836, PGW is the nation’s largest municipally owned natural gas utility, serving a half million residential, commercial and industrial customers, and Philadelphia’s choice for quality energy solutions.


Founded in 1836, Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW's operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC). More information about the company is available at

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Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.