Third-Party Notification Service

If you take care of a friend or relative who could potentially overlook paying their PGW bill because of illness, financial hardship or other issues, Third-Party Notification can help.  With Third-Party Notification a PGW account holder can designate a third party to receive notification if their account is in danger of losing service.

Notification does not obligate that third party to pay the customer’s bill. It’s just a way to receive an alert when someone you know is in danger of gas service termination.

The notification can be canceled at any time by request of the account holder or the third party.

Call our customer care team for more information: 215-235-1000.



For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.