True or False? You can get your LIHEAP Application Started by Texting


Text messaging … it’s fast, convenient and the newest way to start your LIHEAP (Low Income Home Energy Assistance Program) application. Text WARM to 95997.

LIHEAP grants of up to $1,000 are first-come, first-served, so the sooner you submit an application the better. You can take that first step right now. Text WARM to 95997.

And, if you need additional service, our text message system will help with that too.

Of course, texting isn’t for everyone. Here is a list of other ways to apply for LIHEAP this season: 

- Visit your nearest PGW Customer Service Center

- Call (215) 787-HEAT (4328) to have an application mailed

- Print an application directly from our website.

- Apply online at

To apply a LIHEAP grant to your PGW bill:

- Write PGW and your PGW account number in Section 4 of the LIHEAP application

- Check Natural Gas in Section 6

Include proof of your household income

Remember, grants are limited. We encourage customers to apply now.

*Msg + data rates may apply

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.