Want help with your gas bill during the holidays?

You may have applied for LIHEAP, but did you know there are other programs available? Learn three more ways PGW can help:

Crisis Grant

Are you without gas service? Do you have a 10-day shut-off notice? Do you have broken heating equipment? A Crisis Grant can help. 

Crisis, a federal grant awarded to income-eligible customers, can be combined with LIHEAP to help keep – or restore -- gas service this winter.

You must apply for the grant in person at the Philadelphia County Assistance Office (1348 W. Sedgley Avenue) and have required documentation.

Call (215) 560-1583 to see if you qualify, a list of needed documentation, and more details.

Utility Emergency Services Fund (UESF)

Is your gas service off? A UESF grant, reserved for income-eligible customers, may be available to you.

UESF grants up to $1,500 are designed to help pay off the balance of an unpaid utility bill, allowing service to be restored, and can be combined with both LIHEAP and Crisis.

A UESF grant will only be available if, along with other assistance, any match by PGW and a customer’s own payment bring the account balance to zero. For complete details and an application, call (215) 972-5170, or visit www.uesf.org

PGW Assistance Programs

Are you a residential customer having trouble paying your PGW bill? Contact PGW at (215) 235-1777 to learn how our Payment Arrangement, Budget Billing and Customer Responsibility programs can help.

Of course, you can also visit us in person, or learn more right here at pgworks.com.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.