In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


Customers with a past-due balance will be eligible for up to $800


PHILADELPHIA (May 18, 2020) – Philadelphia Gas Works (PGW) low-income customers who have been impacted by the COVID-19 pandemic and have past-due balances may be eligible for up to $800 through LIHEAP’s (Low Income Home Energy Assistance Program) Recovery Crisis Program. Customers are encouraged to assign their funds to the utility that provides heat to their homes.


The program will be open from May 18 through Aug. 31 (or until funding is exhausted). A simplified application process allows customers to apply by mail, the state’s COMPASS website, the Pennsylvania Department of Human Services’ (DHS) website or by visiting PGWORKS.COM/CRISIS. Customers who received LIHEAP grants this past winter are urged to call 215-560-1583 and verbally request the new crisis assistance.


“PGW is pleased that more LIHEAP funding is now available for our customers, many of whom are facing significant hardships due to the COVID-19 pandemic,” said Tyra Jackson, PGW’s Director of Regulatory Compliance. “This funding will ease some concerns for many of our customers who rely on natural gas service for cooking, heat and hot water as they manage through these difficult times.” 


Customers only need to be past due on their PGW bill to apply. Service termination notices are not required for customers to be eligible for the additional LIHEAP grants, which are administered by DHS and made possible by the U.S. CARES (Coronavirus Aid, Relief, and Economic Security) Act. The grants are available to both renters and homeowners and do not have to be repaid.

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.