In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


PHILADELPHIA (Sept. 3, 2020) – Philadelphia Gas Works’ (PGW) offices will be closed on Monday, Sept. 7, 2020, in observance of Labor Day. All gas leaks or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.


PGW offices will resume normal business hours on Tuesday, Sept. 8, 2020. 


Due to the ongoing COVID-19 pandemic, PGW’s five Customer Service Centers are closed until further notice. Customers may check their bills, make bill payments or obtain other information at

As the City gradually allows expanded business openings to proceed in the coming days, PGW advises its customers and employees to stay vigilant by adhering to city, state and federal health guidelines to help end the spread of coronavirus. 


PGW wishes all customers a safe and enjoyable Labor Day Weekend.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.