In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


Know what to do and what supplies to gather for an emergency


PHILADELPHIA (August 31, 2020) – Throughout National Preparedness Month this September, Philadelphia Gas Works (PGW) will remind customers of the importance of having a plan in place for disasters and other emergencies.


National Preparedness Month is recognized each September to promote family and community disaster planning now and throughout the year. Amid a global health crisis, severe weather events, and economic uncertainty, the theme of this year’s National Preparedness Month is befittingly “Disasters Don’t Wait. Make Your Plan Today.”


“In 2020, we’ve experienced how drastically and quickly events can disrupt the lives of our customers and employees,” said Mark Lee, PGW’s Director of Corporate Preparedness. “With safety as our first priority, PGW is focused on preventing emergencies and being responsive if one occurs. It’s also important for individuals and families to discuss preparedness and have a safety plan in place. Disasters often come when you least expect them. Knowing what to do to keep you and your family safe can help ease stress in an emergency.”


On the website, the U.S. Department of Homeland Security (DHS) offers preparedness guidance, including instructions on building an emergency kit which should include necessities such as a flashlight, first aid kit, cell phone chargers, non-perishable food and enough water for three days. As the COVID-19 pandemic continues, it is also recommended to store extra cloth face coverings, disinfecting wipes or sprays, and hand sanitizer in an emergency kit.


Each week of National Preparedness Month focuses on specific action steps, which are:  

  • Make A Plan (September 1-5):  Know how you will communicate with family and friends before, during, and after a disaster. Also check for current Centers for Disease Control guidelines that are in effect due to COVID-19.
  • Build A Kit (September 6-12): Gather emergency supplies that can last for many days and have the kit ready for when you may need it.
  • Prepare For Disasters (September 13-19): Understand the risks in your neighborhood, check insurance coverage, and secure your home against severe weather and other hazards.
  • Teach Youth About Preparedness (September 20-26): Talk with children about what to do in an emergency and what role they can play in being prepared.


Find more information on preparing for emergencies at

Visit PGW’s website at for emergency information, tips on using natural gas service and advice on how to stay safe at home. PGW urges anyone who smells gas to immediately call 215-235-1212.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.