In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


PGW encourages customers to enroll in payment assistance programs and apply for available grants

PHILADELPHIA, PA (March 13, 2020) – With the evolving response to the COVID-19 pandemic we understand that our customers may experience challenges or financial hardships as a result. Effective immediately, PGW is suspending non-payment terminations until May 1, 2020. PGW also plans to waive new late payment charges.

“PGW wants to support any of its customers that may be facing additional difficulties because of the COVID-19 pandemic and connect customers with the payment arrangements, programs, grants and other resources available to stay warm without worry,” says PGW CEO Craig White. “We are committed to assisting our customers so they can maintain gas service for heating their homes and providing meals for their families.”

PGW has a variety of assistance programs in place for customers to assist with their natural gas bill. Options like ‘Payment Arrangements’ (for when customers fall behind, or are worried they might) or ‘Budget Billing’ (which sets up a consistent pay amount each month) can make all the difference.

Other programs include:

·         Crisis: A federal grant awarded to customers without gas service, or with a 10-day shutoff notice. This grant can be combined with LIHEAP.

·         Customer Assistance Referral Evaluation Program (CARES): PGW’s CARES program provides payment assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.

·         Customer Responsibility Program (CRP): Allows low-income customers to cut their monthly gas bill.

·         LIHEAP (Low Income Home Energy Assistance Program): A free grant ranging from $200 - $1,000.

·         UESF (Utility Emergency Services Fund): A grant designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.

For low income customers LIHEAP funds are still available. The program closes April 10, 2020. If eligible, LIHEAP grants of up to $1,000 are available to both homeowners and renters. Customers can visit  


Our goal is always to work with customers and give them as much support as we can, in order to keep their vital natural gas service on. Whether the need is temporary or ongoing, our experienced team regularly works with customers who are in tough financial situations. We may also be able to direct customers to other services and sources of financial support, even if we don’t have a program to fit their need. People can find out more at  or by following @MyPGW on Twitter.

For Media help call our media hotline - Phone: (215) 684-6624

Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.