In response to COVID-19 we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve. We do not anticipate any service disruption to our customers at this time. Read More  Hide

Smell Gas? (215) 235-1212

Press Release


Enrollment in the natural gas appliance protection plan began Sept. 8


PHILADELPHIA (Sept 9, 2020) –While helping to stop the spread of COVID-19, more Philadelphia Gas Works’ (PGW) customers are staying at home and likely relying more on their appliances. If those appliances stop working, customers who enroll now in PGW Parts & Labor Plan (PLP) will have peace of mind knowing they will be covered for unexpected and expensive repair or replacement costs.


Residential PGW customers who have natural gas house heaters, gas water heaters, gas dryers and/or split system electric central air conditioners combined with gas heating are eligible to register for the Parts & Labor Plan. The open enrollment period for PLP is underway for coverage beginning Nov. 1, 2020 through Oct. 31, 2021.


“It can be frustrating and cause financial pain when our customers incur surprise costs from a malfunctioning or broken natural gas appliance, especially now when customers are at home and depend on their appliances more than ever,” said Celia Scarlata, Conversion Programs Manager, PGW. “With an affordable PGW Parts & Labor Plan, customers will not have to be concerned with finding a contractor and facing extra costs if they need repairs.” 


By choosing the coverage plan or plans that work best for their situation, customers will enjoy the benefits of experienced, professional PGW technicians, no costs for parts or labor, reliable customer service, and fast and convenient scheduling. Service appointments can be arranged by calling 215.235.2050, Monday through Friday, between 8 a.m. and 6 p.m.


For more information on PGW’s Parts & Labor Plan, visit

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Smell Gas? Call (215) 235-1212

Natural Gas smells bad on purpose

That “rotten egg” smell is the smell of natural gas. If you think you smell gas leave the area immediately, and then call PGW at 215-235-1212 from a safe location.

Learn more Leaks, Odors, Safety Tips

Also if you smell gas:

  • Do not use electrical devices including cell phones which may cause a spark and ignite the gas.
  • Do not use an open flame, matches or lighters.
  • Do not try to locate the source of the gas leak.
  • Do not try to shut off any natural gas valves or gas appliances.
  • Do not start vehicles.
  • Do not re-enter the building or return to the area until a PGW employee or a qualified utility representative says it is safe to do so.
  • Do not put out the flames if natural gas ignites.